Patient Service Representative

Patient Services Representative

Location: Tavares, FL

Job Type: Full-time, in-office, M-F / 40 hours

Compensation: $18 - $20 per hour

Are you a people-oriented professional who thrives in a fast-paced, healthcare-focused environment? We're looking for a Patient Services Representative to be the welcoming face of our office - ensuring patients receive exceptional care from check-in to follow-up.

As part of our growing team, you'll play a critical role in verifying patient information, managing intake and documentation, coordinating orders, and supporting our technicians and billing teams. If you're detail-oriented, organized, and compassionate, we'd love to have you on board!

Key Responsibilities:

Greet patients and manage front desk check-in with professionalism and care.

Collect, verify, and enter patient information into EMR systems (Brightree).

Ensure all consent forms and documentation meet HIPAA and company standards.

Coordinate technician schedules and patient follow-ups.

Handle incoming calls and respond to patient questions.

Support billing with insurance verification and pre-authorizations.

Maintain a clean, organized, and efficient front office area.

Qualifications:

1+ year of healthcare, DME, or medical office experience preferred.

Strong computer and EMR data-entry skills (Brightree a plus).

Excellent communication and customer service skills.

Detail-oriented and comfortable handling confidential patient information.

Perks & Benefits:

Competitive pay: $18 - $20 per hour

Health, dental, and vision coverage

401(k)

Paid time off and holidays

Opportunities for professional development