Claims Assessor-1

Accurate assessment, investigation and validation of complex long-term insurance claims with a high value in accordance with the goals, objectives, processes and standards of the organisation in order to meet customer. These claims may include funeral, death, disability, dread disease and retrenchment claims

Dear Future, Claims Handler,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FR Short Term Insurance will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Demonstrate cost consciousness and awareness of personal contribution to costs and productivity

Identify and escalates potential risks that may lead to increased costs

Prevent wastage and identify process improvements to contain and reduce costs

Provide operational support related to activities and initiatives that contribute to the overall growth and profitability of an area of work

Drive sales across product and campaign initiatives to exceed set targets

Adhere to Organizational values and service standards and interact with and communicate with customers accordingly

Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements

Meet set turnaround times while ensuring own availability, reliability and accuracy

Propose improvements on internal processes that impacts service levels and customer satisfaction within area of accountability

Ensure own product knowledge and guidance provided is technically accurate and collects feedback to help improve customer service

Establish relationships with relevant individuals and departments to deliver on work expectations

Adhere to relevant service level agreements to build trust in the relationship

Execute own work in accordance with the organisational values and code of ethics

Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution Identify and escalate risk as normal part of work Investigate new ways to optimise processes

Flag opportunities to migrate to platform and supports the use of technology in process and system improvements

Draw on knowledge and experience to identify and develop solutions that lead to improved service delivery and quality

Produce high quality work by adhering to predefined standards and procedures and in accordance with compliance and governance standards

Work with enhanced processes and procedures to maintain operational efficiencies

Deliver work in an accurate manner to ensure consistent results

Draw on knowledge and experience to identify and develop solutions that leads to improved service delivery and quality

Adhere to quality standards, turnaround times and Company policies and procedures

Complete relevant administration, reporting and updating of information accurately and on time

Provide timeous reports on operations, performance and audit findings

Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability

Seek out regular performance feedback and put actions in place to improve and enhance performance Identify activities to address own development gaps

Create own personal development plan and review plan with team leader or manager

Understand which competencies and skills are required to be mastered to ensure personal development and performance

Keep abreast of learning opportunities, changing products and trends

Manage team delivery against goals in the area of responsibility Participate in Talent Management practices and processes in line with HR policies and procedures

Manage performance of employees by clearly defining goals and objectives and providing direction, coaching and regular feedback

Ensure skills are transferred in specific functions

Ensure conflict resolution and respond to any complaints or concerns Set relevant stretch goals for team and motivate achievement

Contribute to teamwork and inclusivity by working together to achieve team goals

Value individual contributions and respects diversity in the team Share information and knowledge that benefits the team

You will be an ideal candidate if you have:

Matric/National Certificate mandatory

Call centre experience required.

Insurance qualification or studying towards

At least 2 to 3 years of experience

Knowledge of personal lines insurance (non-Motor)

Short term Insurance diploma will be an advantage

You will have access to:

Opportunities to network and collaborate

A challenging working environment

Opportunities to innovate

We can be a match if you are

Adaptable and curious

Have a proven successful track record.

Thrive in a collaborative environment

Apply now if you are interested in taking the next step. We look forward to engaging with you!

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

#post

#fnb

#LI-AW1

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

01/11/25

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

R42101