Client Advisor

CLIENT ADVISOR

ICONSIAM – Bangkok - Thailand

HOW ARE YOU MAKING AN IMPACT?

AS AN AMBASSADOR OF THE MAISON, YOU CURRATE UNFORGETTABLE AND PERSONALIZED EXPERIENCES.

YOU ARE DEDICATED TO BUILDING LASTING RELATIONSHIP WITH CLIENTS, CONTRIBUTING TO THE BOUTIQUE’S SUCCESS

WHAT ARE YOUR KEY RESPONSIBILITIES?

ACHIEVING SUSTAINABLE BUSINESS AMBITIONS:

Commercial target:

Achieve and exceed individual and boutique sales targets

Understand the boutique KPIs and follow related action plans defined by Boutique Management

Operational excellence:

Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards

Confidently handle sales transactions, including processing payments, handling returns

Participate in inventory management, including receiving, stocking, and securing products and accessories

Build operational knowledge on all digital tools

Adhere to our Maison commercial policy and rules

Adhere to security protocols and loss prevention measures to safeguard the boutique's assets

Assist with visual merchandising and product displays

CULTIVATE LASTING CLIENT RELATIONSHIPS

Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere

Identify client needs and preferences through active listening and thoughtful questioning

Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up

Actively seek opportunities to expand our client network through referrals and targeted outreach

Maintain client database and proactively manage client relationships to drive repeat business

Invite clients to private events and previews

Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes

Address client inquiries and resolve issues promptly and professionally

Facilitate communication between clients and Maison service centers

Go the extra mile to ensure client satisfaction and build brand loyalty

TRANSMIT YOUR PASSION

Provide in-depth knowledge of Jaeger-LeCoultre history, collections, and technical specifications

Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage

Stay up to date on industry trends, competitor activities, and new product launches

Represent the Maison with sophistication at exclusive events

Work collaboratively with colleagues to achieve boutique goals and create a positive team environment

Share knowledge and best practices with team members

Support and assist colleagues as needed

Actively participate in team meetings and training sessions

WHAT ARE YOUR DRIVERS?

Passionate about luxury watchmaking

High hospitality standard and dedicated to providing exceptional client experiences

Curious

Highly motivated and results-oriented

Representative of Maison refined codes

Excellent communication and interpersonal skills

Positive attitude and a strong work ethic

Self-confident, self-aware and trustworthy

Committed to exceed client expectations

WHAT DO YOU BRING TO THE TEAM?

Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry

Demonstrated ability to cultivate and expand a network of high-net-worth individuals

Excellent communication, interpersonal, and presentation skills

Ability to work independently and as part of a team

Fluency in Thai. Other language is a plus