Boutique Consultant

HOW WILL YOU MAKE AN IMPACT?

Jaeger-LeCoultre is looking for a Boutique Consultant at ICONSIAM, Thailand who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. This sales professional will also participate in the daily operations of the boutique.

1 Sales Achievement & Client Development:

Consistently achieve and/or exceed the monthly sales target, as directed by management.

Cultivate strong client relationships whether in or outside the boutique representing the organization

Demonstrate ability to proactively bring in new and develop existing clientele

Develop high watchmaking and bespoke sales

Ensure each client receives exceptional customer service

Provide expert product knowledge and Maison history

Assist clients with Customer Service needs, before or after sales

Maintain brand’s high standards.

2 Client Relationship Management

Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives

Standards of CRM outreach for clienteling, client follow-up is maintained.

Partnering with Management to develop a plan for clients and prospects.

Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.

Appropriately resolve client issues/concerns and escalate as needed to Management.

Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.

3 Boutique Operations

Understand and comply with all security and operational policies and procedures for the Group, Maison, and boutique

Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues

Assist in the merchandising and daily maintenance of displays and back-stock

Actively participate in daily and annual inventories and cycle counts to prepare and ensure a successful audit

Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

WHAT ABOUT YOU?

3+ years previous experience in watches or high-value luxury product sales preferred.

Strong understanding of Customer Service needs and customer priorities.

Excellent computer skills

SAP exposure is a plus

Additional language skills are a plus

Excellent interpersonal and communication skills are required

Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision

Self-starter with team-player approach

Must be available to work retail hours including nights and weekends

WHY JOIN US?

You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you! Transmission of knowledge is the very soul of what we do: you will access a customized training program. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society through our collective effort.

OUR MAISON VALUES

Openness – A curiosity that encourages us to discover and exchange. The momentum that drives us to take an interest in others, in different cultures, and in beautiful things, and draw our inspiration from them. The strength that leads us to maintain a fresh look at ourselves. The dynamics that drive us to discover and innovate.

Inner Fire - The soul of our Manufacture. The inner strength that nourishes the enthusiasm and commitment we put into our daily work, and the creation of our timepieces. It is our passion that we love to share. It is a spark that never goes out, instilling the "spirit of watchmaking" in our products and beyond.

Excellence - Excellence governs our behaviour, our way of thinking, and our decisions. This stems from our discipline-based work ethic, and our determination to continually improve ourselves, driving our pursuit of precision and quality every day.

Care - This attitude guides our relationship with the world and with others and supports our creativity. Our ability to balance inventiveness and humility, to master technique and empathy. Sensory and emotional receptivity that translates into benevolence between us and our customers.