Front Desk Agent

Job Description

We are seeking a highly motivated and professional Front Desk Agent to join our team at Home2 Suites by Hilton White Sands National Park. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Minimum Qualifications:

High school diploma or equivalent

Excellent communication and customer service skills

Ability to work flexible hours, including weekends and holidays

Proficient in Microsoft Office and basic computer skills

Ability to stand for extended periods of time

Preferred Qualifications:

Previous experience in a hotel or hospitality industry

Experience with hotel reservation software

Responsibilities:

Greet guests in a friendly and professional manner

Check guests in and out of the hotel

Answer guest inquiries and provide information about hotel services and amenities

Handle reservations and manage room inventory

Ensure accuracy of guest information and resolve any issues or complaints

Skills:

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Part-time