Level 3 Technical Program Manager

**Job#: 2091143**

**Job Description:**

Description:

Content Acceleration TPM Job description

The Technical Product Manager (TPM) is a results?oriented,

highly organized individual with a talent for breaking down high level customer problems and opportunities into discrete actionable pieces of value. The TPM has a passion and capability for contributing to the development of world-class online learning solutions - delivered on?time and on?quality. The TPM is a self?directed team member with demonstrated leadership potential to effectively work across multiple teams, products, and/or platforms. As part of our Technical Product Management (TPM) team, you will enable the agile teams you work with to build engaging products.

The Technical Product Manager will play a key role in understanding the problems our authors face every day, building that empathy within the teams you work, and managing the team's backlog as they work to solve those problems. You'll articulate requirements, analyzing workflow and processes, write user stories and test plans. In this role, you will also help your teams develop healthy, productive, and effective ways of working together.

What you will be doing

Gain a deep understanding of how our authors use our platforms & products by

collaborating directly with authoring teams to develop new requirements.

As your team(s) Scrum Master, you facilitate agile ceremonies including stand ups,

refinement, planning, demos and retrospectives to ensure delivery of customer value

based on achievable goals/milestones.

Support the team in product & feature testing activities, UX sessions, coordination of Business

Acceptance Testing (BAT), and triage of customer-reported defects.

Draft project charters, requirements, and themes/epics/stories while considering and/or

incorporating inputs from all stakeholders. The TPM translates requests and customer needs into working requirements for the engineering team and works with the engineering team to ensure that the delivered product/service is in line with the desired functionality for roadmap milestones.

As a champion for your team, you actively identify and eliminate their distractions and ensure that the value your team creates for the lockers and business is clear and understood.

Ensure cross-team dependencies are identified, understood by all affected teams, and then

properly managed. When the TPM is dependent upon multiple teams, it is the TPM's responsibility to lead cross-team collaboration and coordination that results in a successful end-to-end user experience. This cross-team communication, leadership, and alignment are essential for the TPM to be successful.

In partnership with your leadership group and team you cultivate a team culture that

embraces transparency, collaboration and trust.

Support production release activities including pre-release tasks, scheduling of deployments, and cross-team dependencies. Compose release notes and training materials to support implementation of new features and workflows.

Assist in troubleshooting and resolving customer-reported issues; assess trends and suggest enhancements to drive down call volume and improve the customer experience in the platform.

We're looking for someone with...

Bachelor's degree

A self-starter mindset who works proactively to understand and address the

challenges/opportunities ahead of the team.

Strong commitment to operational excellence, passion for collaboration, attention to detail, and the ability to navigate stakeholder relationships objectively.

Product management experience working with products and customers.

Strong decision - making, persuasion, and negotiation skills, ability to understand and transform technical concepts into non-technical terms that are un