Family Services Manager

Salary: $65,447.40 - $79,000.00 Annually

Location : VA 24541, VA

Job Type: Full Time Professional Exempt

Job Number: 1002432

Department: Social Services

Division: Social Services

Opening Date: 08/27/2025

Closing Date: 9/19/2025 11:59 PM Eastern

Description

Oversee and manage all Child & Adult protective service programs, Child Welfare and Employment Services programs; by providing direction to the Family Services Supervisors and Employment Services Supervisor in planning, organizing, and supervising the section; managing the budget preparation and review; ensuring adequate staffing; serving as a liaison with groups; overseeing and directing the provision of services; resolving customer's disputes; serves on community boards; facilitating family partnership meetings; serve as back up supervisor to service units and assist the director in day to day activities.

The essential functions of the job are not limited to those listed in the job description. The City retains the discretion to add to or change the duties of the position at any time.

Ensures family and employment services are provided in a fair, legal and appropriate manner by reviewing cases; participating in hearings; reviewing disposition of hearings; determining if policy or procedure changes are required; implementing appropriate changes in policies/procedures; informing staffing of changes; and counseling/disciplining employees for inappropriate decisions and/or improper case management.

Ensures staff training and development; ensures all new service staff participates in orientation to City, State and Agency policies. Provides policy update training in addition to staff development training.

Plans, organizes and directs service unit activities by meeting regularly with the unit supervisor; reviewing and discussing concerns, progress, case management reports and state and local reports for efficiency.

Serves as liaison with groups representing the agency by participating in Board and regional meetings. Prepares on-call schedule for staff, provide guidance to on-call staff in emergency on-call situations.

Provides quality and efficient supervision and services by communicating with internal and external customers; setting expectations; preparing performance evaluations; hiring and disciplining employees; and resolving issues.

Managing the budget by preparing the annual budget, monitoring service appropriations and expenditures; recommending funds for service programs, supplies, equipment and staff; ensuring adequate funding for critical needs; and monitoring budget reports.

ADDITIONAL DUTIES

Performs additional duties as assigned.

PHYSICAL DEMANDS

Work is sedentary in nature, requiring occasional light physical exertion. Requires adequate vision, hearing and talking to use a computer, telephone and communicating effectively with others.

NON-PHYSICAL DEMANDS

Responsible for appropriate use and maintenance of City equipment, tools and other resources, including work time.

Regular and predictable attendance is expected.

May frequently experience time pressure, emergency situations, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, and tedious or exciting work.

May occasionally experience irregular work schedule/overtime.

May rarely experience noise/distracting environment.

MACHINES, TOOLS, EQUIPMENT, SOFTWARE AND HARDWARE

Typically requires use of standard office equipment, including computer and related hardware and software, and any other equipment as appropriate or required.

WORK ENVIRONMENT

The work is typically performed in an office environment where there is occasional exposure to communicable diseases and physical danger or abuse.

The employee is expected to use appropriate protective equipment for the assigned task; and any other equipment as apparent or assigned.

Accident Insurance

The City provides optional off the job accident insurance through Allstate. This insurance provides reimbursement for treatments associated with a wide array of accidents and injuries, and is available for immediate family members. Premiums are paid entirely by the employee through payroll deduction.

Annual Leave

Employees accrue annual leave hours based on the length of time they work for the City and their duty cycle. Hours are accrued on a semi monthly pay cycle. Employees are not eligible to use annual leave hours during their first six months of employment.

Critical Illness

The City provides optional critical illness insurance through Allstate. This insurance provides a lump sum benefit payment if an employee is diagnosed with a covered illness. Examples include heart attack, stroke, coronary atery by-pass surgery, and so on. Premiums are based on age and tobacco use. Premiums are paid entirely by the employee through payroll deduction.

Cancer Benefit

The City provides optional cancer insurance through Allstate. This insurance provides a benefit payment if an employee is diagnosed with cancer and provides a benefit during cancer treatments. Premiums are paid entirely by the employee through payroll deduction.

Deferred Compensation

The City of Danville offers a 457 plan to employees, which provides an opportunity to set aside a portion of your salary for retirement. Income taxes are not paid on the money your defer until you retire and start using it or leave the City. Enrollment in this plan is optional.

Dental Insurance

Employees have the opportunity to enroll in dental insurance through Delta Dental.There is an option of a Low PPO plan or a High PPO plan, and coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Direct Deposit

Employees have the option of having their paycheck directly deposited into your financial checking and/or savings account each pay period. Employees may select up to three accounts at the same or different financial institutions for direct deposit.

Disability Insurance

Employees are given the option of selecting Short-term and/or Long-term disability insurance programs through The Standard for protection in the event that they become disabled through a non-work related injury. Premiums are paid entirely by the employee through payroll deduction.

Employee Assistance Program (EAP)

Employees and their dependent family members are eligible to use the City of Danville's Employee Assistance Program (EAP) with Sentara Health. The EAP offers free and confidential counseling services to help employees and their dependants deal with serious problems in their lives such as family or marital disputes, problems with alcohol and/or drug abuse, emotional illness, financial or legal worries, or difficulties with stress on the job. In addition to counseling services, the EAP also provides free legal, financial, and Identity Theft guidance.

Employee Health and Wellness Center

Employees and eligible dependents have access to the CareTeam Health and Wellness Center, which offers high-quality convenient medical care for an extremely low cost- sometimes it is free! City employees have dedicated nurse practitioners that provides primary care, lab services, chronic disease management, health and wellness coaching, and a variety of other things.

Flexible Spending Account

Employees have the option of participating in the flexible spending account (FSA). The FSA allows employees to select a set amount of money to be withheld from their paychecks each pay period for a year to cover certain medical and child care expenses. This money is deducted before taxes are calculated. Money put into the FSA is accessible to the employee through a debit card or through reimbursement.

Health Insurance

The City of Danville is self-insured and offers medical and prescription drug coverage through Gateway Health. This coverage is offered to employees and their dependents. The City pays a portion of the health insurance premiums and the employee pays a portion. Employees have the choice between a traditional PPO plan and two high deductible plans (HDHP). HDHP have an option to enroll in a Health Savings Account (HSA).

Holidays

The City of Danville offers the following paid holidays: New Year's Day, Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, 1/2 day Day before Thanksgiving, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Easter Monday, George Washington Day, Columbus Day, Veteran's Day, and Your Birthday

Retirement System

After five years of employment with the City of Danville, employees are vested in the City's Employees' Retirement System (ERS). ERS is a defined benefit retirement plan with the purpose of providing retirement, disability, and death-in-service benefits. Contributions by employee are mandatory.

Sick Leave

Sick leave is a privilege granted to all full-time employees. Sick leave is accrued on a semi monthly basis.

Term Life Insurance

The City of Danville offers optional group term life insurance benefits to employees through The Standard. The amount of death benefit is the employee's annual salary doubled and rounded to the next highest $1,000 up to a maximum of $200,000. Double indemnity (twice the death benefit) is provided for death by accident. The cost of this benefit is divided equally between the City and the employee, which means that the City pays one-half of the premium and the employee pays one-half of the premium.

Tuition Reimbursement

The City of Danville recognizes the value of educational training, and therefore, provides limited financial reimbursement to employees taking eligible course on their own time. Employees are eligible for tuition reimbursement after their first six months of employment.

Vision Insurance

Employees have the option of enrolling in vision insurance through BlueView Vision. Coverage is available for immediate family members. Employees pay the entire premium for this insurance through payroll deduction.

Universal Life Insurance

The City offers optional universal life insurance benefits to employees through Allstate. Employees can select a benefit amount. Premiums are based on an employee's age and tobacco use. Coverage can be selected for an employee's spouse and children.