Community Engagement - Emergency Response Cadre

Indelible is building a roster of skilled Community Engagement professionals to support rapid deployment efforts in the event of a natural disaster or other emergency. These individuals will be part of our on-call response operations team, ready to provide critical staffing support to client agencies across the State of Florida - including state, county, and municipal governments. This role is part of our broader emergency response cadre and is designed to support client missions focused on response, recovery, and community outreach.

Positions are contingent upon work availability, client requirements, and/or client approval. The ability to deploy with 24-48 hours' notice or less is required. Your application is to become part of our cadre list and does not guarantee any particular amount of work assignments or hours per week.

Position(s) Summary and Essential Job Functions:

Job Title: Multiple - See list below

Job Category: Temporary, Full-Time

Temporary/Seasonal/Regular: Temporary/Seasonal

Compensation: The pay range for these roles is typically $14 to $55 per hour, depending on several factors including the specific role, responsibilities, a candidate's experience, education, and key skills. Upon hire, candidates will begin with administrative onboarding activities, compensated at a base rate of $14 per hour. At the time of deployment, compensation may be adjusted based on the specific duties and assignment. Role-specific pay ranges will be discussed during the interview process.

Travel/Location: Onsite, with ability to deploy/travel is required

Expected Hours of Work: Schedule may vary on an as-needs basis. Working in the evenings and weekends may be required. Dependability, punctuality, and access to reliable transportation on a daily basis is paramount

Physical Demands: The successful candidate must be able to complete the following physical requirements of the job and essential job functions with or without a reasonable accommodation: Mobility required on-site with clients. Sitting or standing for hours at a time in varying outside conditions. Ability to lift up to 50 lbs. as needed.

We are currently seeking the following skill sets:

Community Engagement Specialist (Program Support)

Community Engagement Deputy Lead (Associate)

Community Engagement Lead (Senior Associate)

Community Engagement Regional Lead (Manager)

Depending on the role, responsibilities and essential job functions may include, but are not limited to:

Deliver accurate and timely information to the public regarding available disaster assistance and community resources.

Support registration, intake, and service coordination processes at fixed or mobile deployment sites.

Engage directly with community members through door-to-door outreach, interacting with individuals in busy public areas, and staffing informational booths at community events or public locations.

Assist in the coordination of daily operations at community-facing sites, ensuring all logistics and staffing needs are met. Some tasks may include, but are not limited to, traffic direction, greeting, customer support, checking people in, maintaining facility cleanliness, and relief supplies distribution (food, water, cleaning products, etc.).

Lead or support daily briefings, task assignments, and status reporting for community engagement teams.

Coordinate with local officials, community partners, and other agencies to ensure culturally competent and equitable service delivery.

Provide coaching, training, and performance oversight to field staff as needed based on role level.

Maintain detailed records, documentation, and reporting of field activities, community interactions, and issues encountered.

Monitor and assess field conditions, identifying risks or gaps in service delivery and escalating when appropriate.

Manage and scale engagement operations across multiple sites in a defined region (Manager level).

Ensure adherence to all safety, data privacy, and operational protocols while representing Indelible and its clients professionally.

***Candidates will be required to undergo background screenings as required by clients for engagement delivery purposes. Continued employment is contingent upon successfully passing such screenings throughout the duration of employment.

What Our Ideal Candidate Looks Like:

Prior experience in emergency management, disaster recovery, case management, humanitarian aid, social services, or related community-facing roles.

Comfortable engaging with the public during high-stress situations with empathy, professionalism, and cultural sensitivity.

Strong written and verbal communication skills, with the ability to adapt messaging across varied populations.

Experience working in fast-paced, dynamic environments requiring flexibility and sound judgment.

Proven ability to work both independently and collaboratively in team-based field settings.

Ability to supervise, coach, and support team members at various levels (for lead/manager roles).

Willingness and availability to deploy within 24-48 hours or less, and work in challenging environments for extended hours, including evenings and weekends.

Ability to travel extensively within the State of Florida and/or other assigned locations.

Proficiency with Microsoft Office Suite and comfort using mobile technology or field data systems.

Required to have a smartphone (iOS or Android) with the latest OS and updates enabled, and consent to Indelible's MDM profile installation if selected.

Prior experience supporting or coordinating operations at Disaster Recovery Centers (DRCs), Multi-Agency Resource Centers (MARCs), Disaster Supplemental Nutrition Assistance Program (DSNAP) sites, Emergency Shelters and Base Camps, or similar community assistance programs strongly preferred.

Disaster Recovery Centers (DRCs): FEMA-operated facilities (sometimes also staffed by USDA or other agencies) set up after a presidential disaster declaration.

Multi-Agency Resource Centers (MARCs): "One-stop shop" centers, run locally or by nonprofits, where multiple agencies come together in one location to assist disaster survivors.

Disaster Supplemental Nutrition Assistance Program (DSNAP) sites: Short-term food assistance program run by USDA/FNS for individuals in areas with a federal disaster declaration for Individual Assistance.

Emergency Shelters and Base Camps: Temporary facilities that provide immediate, short-term housing and basic services to individuals and families displaced by disasters, crises, or unsafe living conditions.

Specialized skills or certifications relevant to emergency response and field operations are preferred but not required.

Must be fluent in English, both written and verbal.

Spanish or Creole language proficiency a plus.

Indelible is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion (including religious dress and grooming practices), color, sex (including childbirth, breast feeding, and related medical conditions), gender identity or expression, sexual orientation, national origin, citizenship status, uniform service member status, pregnancy, age (40 and over), genetic information, disability (mental and physical), the presence of AIDS and/or AIDS-related diseases or HIV (unless the absence of HIV or the AIDS virus is a bona fide occupational qualification), ancestry, marital status, sickle-cell trait, membership in the Florida National Guard, vaccination or immunity status, or any other protected status in accordance with all applicable federal, state, and local laws. Indelible will make reasonable accommodations as required and in accordance with applicable federal, state and local law including, but not limited to, the Americans with Disabilities Act, Title VII, and the Pregnant Workers Fairness Act.

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