NOC Supervisor

TITLE: NOC Supervisor 2nd Shift (5% Shift differential applies)

REPORTING TO: NOC Manager

LOCATION: Charlotte, NC

JOB PURPOSE: The NOC Supervisor position will be a hands-on technical supervisor to provide guidance and support for a team of NOC engineers. The Supervisor will be the technical subject matter expert at times to perform NOC Engineer duties. He/She will ensure NOC workload is distributed and resolved in a timely manner in order to meet SLA requirements.

REPONSIBLITIES:

Provide leadership and technical support for any Data or Voice related troubles

Perform escalations to Conterra's partners promptly to ensure problem resolution

Provide updates to Operations leaders on any outages or projects

Troubleshoot network (Data & Voice) incidents in a timely fashion

Supervise and approve change management requests and implementation

Ensure staffing is adequate for their shift

Supervise technical projects to meet stringent deadlines

Communicate to NOC staff any changes in processes and procedures

Suggests improvement initiatives for Conterra's NOC

SKILLS / QUALIFICATIONS:

Networking experience in a NOC or Enterprise support role

Experience with network monitoring tools

Must have experience with Voice, Data, Microwave and ACL's

Experience with telnet, SSH, RDP, and CLI interfaces

Experience with supervising outages and escalations in a support role

Experience with supervising a team in a support role

Must have good customer service and organizational skills

Willing to be part of the main support during natural disasters

Strong analytical thinker to gather information and prioritize severity levels

Willingness to learn new technologies with minimal management

EDUCATION / CERTIFICATIONS:

High school diploma or G.E.D; BS/BA preferred

CompTIA Network+

CompTIA Security+

Cisco CCNA (strongly prefer CCNP)