Client Engagement Associate/ Consultant

Are you someone who thrives on building meaningful client relationships and loves

technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining

how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer

Experience (CX) platform — one that helps brands truly connect with their customers

and employees. Our platform brings together AI-driven insights, automation, and

analytics to empower organisations to deliver exceptional experiences at every

touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate/ Consultant in

India to help us scale our success — someone who’s equal parts consultant, problem-

solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate/Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most

value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer

experience, making it ideal for someone who enjoys solving business problems,

building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

• Build strong, consultative relationships with clients to understand their business

goals and challenges.

• Lead onboarding and training sessions to ensure smooth implementation and

early success.

• Monitor customer usage and proactively engage clients to improve adoption and

ROI.

• Develop tailored engagement plans that align with each customer’s objectives.

• Manage renewals and identify opportunities for upselling and account growth.

• Collaborate with Marketing, Product, and Implementation teams to share

customer insights and drive better outcomes.

• Act as the voice of the customer, providing strategic recommendations to

enhance satisfaction and retention.

What You’ll Bring

• 2–4 years of experience in Customer Success, Account Management, Client

Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.

• A consultative mindset — you ask the right questions, uncover needs, and craft

practical solutions.

• Excellent communication and relationship-building skills.

• A proactive, outcome-oriented approach — you take ownership and drive

results.

• Comfort working in a fast-paced, collaborative setup with global stakeholders.

• A genuine interest in technology and helping businesses succeed through better

customer experiences.

Why Join Us

• Be part of a global team redefining Customer Experience for some of the biggest

brands.

• Get hands-on with cutting-edge CX tech and see the real impact of your work.

• Enjoy a flexible, people-first culture that values creativity, learning, and

ownership.

• Fun team events, engaging virtual activities, and plenty of opportunities to grow

your skills.

• The chance to work alongside passionate professionals who love what they do —

and have fun doing it!

Location: India

Employment Type: Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this

role. Applicants must be eligible to work in India in a full-time capacity.