Representative, Customer Service

Responsibilities:

Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);

Resolve credit inquiries on new accounts;

Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;

Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;

Comply with over-all call quality standards;

Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.

Qualifications:

Completed at least 2nd year in College or 2-year Associate course

Must have at least 30 mbps wired internet connection

Excellent English Verbal and written Communication Skills

Ability and willingness to recognize, deliver on card service sales opportunities

Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers

Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.

Must have knowledge on basic Computers skills.

Professional Phone etiquettes and ability to work with a Team

Amenable to work in a shifting schedule.

Amenable to work in a hybrid set-up.

Grade/Level: 04

Job Family Group:Customer Service Operations

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