Sr Operations Admin

Essential Functions * Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone * Reviews, researches and/or enters data in various systems to support respective functional area * Compiles data and provides various regular and adhoc reports to management for review and determination * Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues * Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review * In addition to the above essential functions, the following functional area assignments have additional essential functions as noted below: * Additional Quality Assurance/Loss Prevention essential functions: * Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer * Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day * Ensures all packages receive appropriate scan statuses.

Inspects and handles hazardous material damages as per policy.

Ensures all loose product is accounted for as per company policy * Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review * Reviews and trends loss and damaged claims filed to identify improperly charged claims and brings to the attention of management * Additional Linehaul essential functions: * Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments.

Enters settlement adjustments as directed by manager * Compiles required documentation to establish and maintain Department of Transportation (DOT)-required files.

Verifies timely log entry into system * Enters all individual vehicle mileage record information into the system and works with ICs and Linehaul staff to rectify any issues * Tracks a variety of metrics, including the IC charge back program, complaints and maintenance compliance and prepares weekly reports for management review * Serves as initial contact to receive IC inquiries or issues relating to settlement, uniforms, decals, etc., to route to management for appropriate resolution * Performs other duties as assigned.

Minimum Education * High School Diploma or GED required Minimum Experience * Four (4) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred Knowledge Skills and Abilities * General business skills such as typing; data entry and review; and use of phone, copier, and fax * Software skills, including use of Microsoft Office software and web-based applications * Customer service skills necessary to effectively and professionally respond to requests * Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals Job Conditions * Minimal travel required.

Preferred Qualifications: Pay Transparency: Pay: Additional Details: Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process.

Applicants who require reasonable accommodations in the application or hiring process should contact . Applicants have rights under Federal Employment Laws: * Know Your Rights * Pay Transparency * Family and Medical Leave Act (FMLA) * Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S.

Citizenship and Immigration Services' E-Verify program (For U.S.

applicants and employees only). Please click below to learn more about the E-Verify program: * E-Verify Notice (bilingual) * Right to Work Notice (English) / (Spanish)