Head of Protective Security

Head of Protective Security

Brand: HSBC

Area of Interest: Operations

Location:

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Work style: Hybrid Worker

Date: 22 Oct 2025

Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Role Purpose

Protective Security (PS) is responsible for the protection of our people, buildings, and assets. This is achieved by deploying physical & electronic countermeasures to minimise the risk. PS also work closely with internal stakeholders, partner vendors, intelligence agencies and law enforcement to monitor and respond to the changing threat landscape.

This position manages the delivery of the Global PS strategy for the Market, the day to day running of Protective Security within the Market and the response to any major incident.

First line of defence Control Owner, the job holder ensures that market PS controls operate in alignment with global and regional policy, PS standards, local regulations and remain operationally effective.

This role has primary responsibility is to operationally oversee all the day to day running of the market and operational activity including but not limited to Business Traveller safety, Kidnap & Extortion preparedness, Security Personnel, Country Evacuation Plans, Terrorist attacks, Security Site reviews, training & awareness programmes and Penetration tests.

Market (Malaysia) provides leadership and guidance for all the PS teams in the Market. The role holder has a number of core areas of responsibility for their specific market:

+ Operationally oversee all Protective Security activity for the Market.

+ Manage the response and resolution to any material security incidents.

+ Manage the local Protective Security team.

+ Provide clear strategic direction and leadership.

+ Build trusting relationships with key stakeholders based on a common understanding of roles and responsibilities.

+ SME for Protective Security.

Ensure that market PS teams work in alignment with global and regional policy, Protective Security standards and applicable local regulations.

Principal Accountabilities:

+ Accountable for execution of all Protective Security owned controls and control monitoring in the market.

+ Provide leadership and support for the market team.

+ Oversee the management of all identified risks, issues (self-identified, 2LOD and audit points) ensuring mitigating actions are implemented to agreed target dates.

+ Ensure all incidents are managed in line with procedures, escalated to Regional Head of PS, that the risk owner is supported and that communication with all interested parties is maintained throughout.

+ Ensure that Risk Owners have sufficient support, advice and counsel during a major incident

+ Provide local input into the Global/Regional initiates and requirement.

+ Responsible for Market level reporting

+ Oversee any operational and business requirements.

Qualifications:

+ Strong track record within risk management and/or incident management.

+ Previous experience within a senior PS role.

+ Understanding of bank operation practices. Head Office experience desirable.

+ Experience in managing third party service providers.

+ Excellent written and oral communication skills with the ability to communicate to an Executive management level audience.

+ Strong presentation skills with experience in delivering training material.

+ Exceptional organisational and planning skills.

+ Established relationships with local/federal law enforcement, intelligence agencies & industry peers.

+ Relevant industry qualifications and membership of professional bodies.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation needed will be prioritised.

Opening up a world of opportunity.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad

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