Site Security & Monitoring Officer

Job Description

The Site Security & Monitoring Officer is responsible for maintaining a safe, secure, and compliant environment at Credentia’s on-site testing and training facility. This role involves monitoring access, surveillance, candidate behaviour, and site safety protocols to ensure the integrity of credentialing and competency processes and to protect personnel, assets, and sensitive information.

Key Responsibilities

Control and monitor facility access: verify candidate, staff and visitor identification, oversee entry/exit points, and prevent unauthorised access or activity.

Monitor and operate surveillance systems (CCTV, alarm panels, monitoring consoles), ensuring consistent coverage of testing areas, candidate waiting rooms, and facility perimeter.

Conduct routine patrols and inspections of the facility: check doors, windows, locks, equipment rooms, fire-safety systems and general condition of the site.

Observe and report suspicious or non-compliant behaviour (e.g., cheating attempt, prohibited items, security breaches) and escalate to management or regulatory staff as required.

Ensure testing/training areas meet security and integrity standards: supervise candidate check-in/out, oversee equipment usage, enforce posting of rules, and maintain a secure environment for examinations and competency assessments.

Document incidents, disturbances or security events: complete accurate logs, incident reports and video reviews; follow up on corrective actions and support investigations.

Assist with emergency procedures: respond to alarms (fire, intrusion, medical), coordinate with facility management or external responders, participate in drills and evacuations.

Maintain security equipment and support monitoring infrastructure: report faults, work with vendors or facility maintenance to ensure systems are operational and meet regulatory standards.

Collaborate with facility and credentialing staff to align security protocols with regulatory requirements and company policies; support audits and compliance reviews.

Provide courteous and professional interaction with candidates, staff and visitors: enforce rules while maintaining a positive image of Credentia’s service environment.

Requirements

High school diploma or equivalent required; associate degree or certificate in business, safety/security or related field preferred.

Minimum of 1-2 years of experience in security, monitoring or facility operations (health-care, credentialing, testing-site, or educational settings preferred).

Familiarity with access control systems, CCTV surveillance, alarm monitoring, and basic investigation/reporting procedures.

Excellent observational skills, attention to detail, ability to recognise and document irregularities clearly and accurately.

Effective communication and interpersonal skills: ability to interact professionally with a diverse range of people (candidates, staff, vendors).

Strong customer-service orientation along with security-focused mindset and ability to enforce policies while maintaining a positive environment.

Ability to work flexible hours, including early mornings, evenings and weekends as needed for facility operations.

Basic computer skills (MS Office or similar) for logging activities, writing reports and reviewing surveillance footage.

Certification in first aid/CPR or security licence may be required depending on site or state regulations.

Benefits

Competitive hourly wage or salary, commensurate with experience and shift schedule.

Comprehensive benefits for full-time employees (medical, dental, vision, PTO) depending on site policy.

A dynamic role in a mission-driven organisation supporting healthcare workforce credentialing.

Opportunities for professional growth within the security, facility operations or credentialing domain.

Structured shift schedule with support for onboarding/training in security monitoring, access control and regulatory compliance.

Full-time