Key Account Manager
Description:
Key Account Manager - Summary
Seeking a strategic and results-driven Key Account Manager to lead customer growth initiatives across North America. This role focuses on acquiring new accounts and expanding existing relationships through value-based selling, structured account planning, and cross-functional collaboration.
Responsibilities
Account Strategy & Growth
Develop and execute customer strategies to drive long-term revenue growth
Manage high-value accounts and build strong relationships with decision-makers
Identify upselling and cross-selling opportunities
Lead structured account planning and stakeholder mapping
New Business Development
Penetrate underdeveloped markets and open new account opportunities
Collaborate with internal teams to position solutions effectively
Conduct market assessments and trend analysis to inform strategy
Sales Execution & Forecasting
Lead full sales cycle: discovery, proposal, negotiation, and closing
Apply value-based selling to align solutions with customer ROI
Maintain accurate forecasts and CRM pipeline discipline
Internal Collaboration
Coordinate cross-functional teams to deliver customer solutions
Champion customer feedback to improve offerings
Leverage regional resources to support account responsiveness
Market Engagement & Compliance
Stay informed on market trends and competitor strategies
Represent the organization at customer meetings and industry events
Adhere to ethical standards, safety protocols, and procedural guidelines Qualifications
Education & Experience
Associate degree in a technical field preferred
5+ years in B2B sales, account management, or business development
Proven success with complex sales cycles and strategic accounts
Experience with CRM systems and structured account planning
Skills
Strong communication and executive presence
Proficiency in value-based selling and modern sales methodologies
Collaborative, customer-focused, and self-motivated
Familiarity with sales enablement tools and proposal platforms
Permanent