Business Resiliency and Controls Associate

Description

Join a dynamic team where your expertise in resiliency, controls, and data analytics will make a real impact across Legal’s global platform. You’ll help safeguard business continuity, support critical incident management, and deliver innovative solutions that enhance operational effectiveness. Collaborate with talented professionals and leverage cutting-edge technology to drive process improvements and automation. This is your opportunity to shape the future of Legal’s resiliency and reporting programs. If you thrive in fast-paced, priority-driven environments, we want you on our team.

As a Legal Oversight and Control team member in Legal Operations, you will cross-train in business resiliency, access control, and reporting programs to support Legal’s global platform. You will primarily support resiliency initiatives, while also contributing to controls and reporting functions across Legal’s global platform. You will help us maintain high standards in quality control, documentation, and automation, ensuring our processes meet firmwide requirements. You will collaborate with stakeholders across the firm to deliver innovative solutions and drive continuous improvement. This role offers the chance to develop your skills in data analytics, incident management, and strategic reporting while making a meaningful impact.

The Legal Department at JPMorgan Chase & Co. manages legal and other risks, advises on products and services, interprets laws and regulations that impact the firm, and advises the firm on other matters. Our global team is made up of 2,000 lawyers and legal professionals with a reputation as thought leaders who deliver best-in-class services. As trusted advisors, we help the firm’s clients while also safeguarding the integrity of the firm. We are committed to a culture of inclusivity and belonging, where people can grow and succeed throughout their careers while working for a first-in-class financial institution doing cutting-edge work. If these values resonate with you, we would like to hear from you.

Job Responsibilities

Implement and maintain resiliency policies, standards, and programs for Legal teams

Ensure compliance with content and renewal requirements for resiliency documentation

Communicate policy and system changes, providing support to stakeholders

Lead, plan, and report on resiliency testing and quality reviews

Prepare regular reports and metrics for the resiliency team

Collaborate across business lines, corporate functions, and resiliency domains

Advise stakeholders on resiliency risk management and program improvements

Manage incident communications, analysis, and rapid recovery of business services

Document and support return-to-business-as-usual strategies

Investigate issues, conduct root cause analysis, and drive solutions for improvement

Utilize automation and data analytics tools to evaluate and optimize business processes

Required Qualifications, Capabilities, and Skills

Demonstrated knowledge of operations, reporting, and business analysis

Strong analytical and problem-solving skills with attention to detail

Ability to review, interpret, and analyze complex data for actionable conclusions

Experience in process improvement with a risk and controls mindset

Proficiency in automation and data tools for business process optimization

Advanced user of Microsoft Excel, PowerPoint, SharePoint, and Tableau

Excellent verbal and written communication skills for executive and cross-functional audiences

Ability to synthesize and present complex information clearly and concisely

Effective time management and planning skills to manage multiple assignments

Flexible and adaptable to changing priorities and dynamic environments

Preferred Qualifications, Capabilities, and Skills

Minimum 3 years of experience in business resiliency, project management, controls, reporting, or operations

Experience supporting role-based access control programs

Familiarity with audit management, control testing methodologies, and risk assessment

Proficient with ETL tools such as Alteryx and AI tools

Background in blending data and data visualization

Experience handling complex and large structured data sets

Ability to engage as a positive point of contact for incident support and escalation

Innovative mindset with a focus on continuous improvement

All candidates for roles in the Legal department must successfully complete a conflicts of interest clearance review prior to commencement of employment.