Front Desk Agent - PM

Job Description

Summary: This position is responsible for assisting guests with check-in and check-out, cashiering, answering and processing all phone calls received, plus handles all special request for services or information, in accordance with standard policies and procedures. Primary scheduled shifts will be from 3pm-11pm.

Essential Duties and Responsibilities include the following:

Other duties may be assigned.

Handle guest registration and room assignments, accommodating special requests whenever possible. Assist in pre-registration and blocking of reservations when necessary.

Have thorough knowledge of hotel credit and check cashing policies and procedures and adhere to them.

Have knowledge of hotel property, hotel staff and hotel services with hours of operation.

Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.

Develop a thorough knowledge of room locations, types of rooms, and room selling strategies.

Know cash handling procedures.

Have knowledge of hotel rates, discounts and how to handle each.

Have working knowledge of reservations and procedures, take same day reservations. Know cancellation procedures and walk procedures.

Adheres to Lodge policies and procedures:

Attends work on time as scheduled and leaves work at scheduled time unless other arrangements have been made.

Follows Lodge grooming and dress standards.

Minimizes safety hazards by following all safety rules and procedures.

Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Maintains a favorable working relationship with all other Lodge associates to foster and promote a cooperative and harmonious working climate.

The Lodge functions seven (7) days a week, twenty-four (24) hours per day. All associates must realize this fact and be aware that it may be necessary to adjust their work schedule from an accustomed shift due to business demands.

Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.

Full-time