Water Damage crew chief

Job Description

Golden Touch Restoration Specialist is looking for a motivated and compassionate individual to join our dynamic team. We provide critical restoration services to homeowners after disasters like fires and burst pipes. This is a unique, hands-on role where your technical skills meet your sales talent. You will be the face of our company, on the front lines, helping customers when they need it most and guiding them toward a solution.

We offer a competitive base salary plus a generous commission for every fire damage job you sign, rewarding you directly for your success.

Key Responsibilities:

Emergency Response & Technical Work:

Respond promptly to emergency calls for fire, smoke, and water damage on both day and night shifts.

Perform on-site damage assessments and execute restoration tasks including water extraction, board-up, tarping, and initial cleanup.

Operate and maintain professional restoration equipment (e.g., air movers, dehumidifiers).

Manage the job site from start to finish, ensuring high-quality work and client satisfaction.

Adhere to all industry safety standards and protocols.

Sales & Client Management:

Meet with homeowners at the scene of a loss, provide a clear and empathetic assessment, and secure their commitment to use Golden Touch Restoration Specialist.

Build immediate trust and rapport with clients during emotionally difficult times.

Document the loss thoroughly with photos, notes, and detailed scoping.

Communicate effectively with insurance representatives and the insured throughout the process.

Generate new business opportunities through excellent service and networking.

What We're Looking For (Requirements):

Proven experience in fire and/or water damage restoration.

A natural "people person" with excellent communication and customer service skills.

A valid driver's license with a clean driving record.

Physical ability to lift 50+ lbs and work in demanding environments.

Willingness to work a variable schedule, including on-call rotations for nights, weekends, and holidays.

Strong organizational skills to manage job sites, document losses, and communicate clearly.

Must be self-motivated and able to work independently.

Preferred Qualifications (A Plus, But Not Required):

IICRC Fire and Smoke Restoration Technician (FSRT) certification.

IICRC Water Damage Restoration Technician (WRT) certification.

Formal sales or customer service experience.

Compensation & Benefits:

Earnings: Competitive hourly rate of $23 - $30 per hour, based on experience.

Commission: Uncapped commission structure for every signed fire damage job.

Schedule: Flexible availability with day and night shifts.

On-Call Pay: Additional compensation for on-call emergency response rotations.

Benefits: [Mention any benefits you offer here, e.g., Health insurance, dental care, paid time off].

Full-time