Retirement Income Specialist

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

The Role: Retirement Income Specialist - Part time

Join M&G’s newly formed Retirement Income Specialist Team within Distribution. We seek passionate individuals who thrive on helping advisers and brokers deliver outstanding client outcomes. As a Retirement Income Specialist, you will empower Financial Advisers and Annuity Brokers to grow their businesses and position M&G as their provider of choice. You’ll collaborate closely with the Strategic Account Manager Retirement Income (SAMRI), support Intermediated Distribution sales teams, and represent Distribution at proposition meetings.

This is a unique opportunity to deepen your expertise in retirement solutions, work alongside talented colleagues, and advance your career and professional qualifications in a supportive environment.

Key Responsibilities

Pre-Launch

Support SAMRI with business development, strategic planning, and stakeholder engagement.

Represent Distribution at internal Individual Lifetime Annuity (ILA) meetings when SAMRI is unavailable.

Develop and manage the RIS team’s contact management system in partnership with the Salesforce team.

Identify and engage new strategic accounts for ILA, building your own panel of annuity brokers.

Support Distribution with PGIP enquiries and provide updates for weekly reports and rate changes.

Assist with training Distribution teams on ILA digital functionality (quote and apply processes).

Act as a liaison between proposition, service, and Distribution teams.

Post-Launch

Manage and grow a panel of strategic annuity accounts.

Pursue large annuity cases and expand specialist annuity accounts.

Provide technical and sales support for ILA to Distribution.

Deliver digital proposition training to accounts and support teams.

Support the launch of non-advised drawdown solutions (as required).

Handle telephony and support functions.

Generate leads and facilitate introductions to Distribution teams, upselling ILA to PGIP or PruFund drawdown.

Maintain the RIS team contact management system with Salesforce.

Continue representing Distribution at internal ILA meetings as needed.

Support Distribution for PGIP enquiries and updates.

Maintain strong links between proposition, service, and Distribution.

Key Accountabilities

Deliver high-quality service to advisers, annuity brokers, and stakeholders, leveraging practical experience and training.

Educate advisers and strategic partners to become self-sufficient with digital and product journeys.

Communicate critical annuity factors (rate changes, quote and servicing pipeline management) to advisers and partners.

Proactively identify and follow up on annuity opportunities, maximizing sales in line with business plans.

Engage with advisers and partners to support new business opportunities.

Work within established frameworks, interpreting procedures to solve a range of problems.

Drive improvements in team practices and outputs through collaboration.

Take ownership of personal development, pursuing company-sponsored training and skills sessions.

Strengthen positive risk and control culture by identifying, assessing, and managing risk.

Understand and apply the M&G Code of Conduct.

Comply with all relevant policies, including mandatory training and CPD requirements.

Key Knowledge, Skills & Experience

Experience in the Financial Advice sector and regulated sales environments.

Strong knowledge of industry best practice and external networks.

Relevant professional qualification (Level 4 PFS or equivalent preferred) or willingness to work towards this.

Proven relationship development, communication, and influencing skills.

Knowledge of M&G propositions, systems, and distribution approach.

Expertise in retirement solutions (annuities, fixed-term annuities), markets, and competitors.

Good understanding of financial services regulatory and legislative frameworks.

Strong team ethic, drive, and delivery focus.

Customer-facing experience essential; financial services experience desirable.

Commercial mindset, resilience, confidence, and enthusiasm.

Ability to work under pressure, handle objections, and think creatively.

Independent and team-oriented work style; strong planning, prioritization, and organizational skills.

Accountability and ownership for delivery.

Effective communication skills for interpreting requirements, resolving issues, and managing complex enquiries.

Location: Edinburgh, Stirling

Department and team: Individual Life & Pensions - Distribution

Reports to: Strategic Retirement Income - Strategic Account Manager

Management level: Experienced Colleague

Recruiter: Phoebe Ewers

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at:

R17679