Aircraft Services Supervisor-UK

Working at Swissport has so many different faces and one thing is for sure, there is never a dull moment. If you enjoy working with people in a dynamic environment, join us! As a Swissport Aircraft Services Supervisor, you will play a vital role in our airport operation.

You'll Support and deputise for the Duty Manager / Station Manager in order to manage the day to day cleaning operation at the airport for which you are responsible, ensuring that customer requirements are met and exceeded within the appropriate budget for your base. Close customer contact and management of the team to ensure that the highest standards are achieved is very important. Health and Safety policies, Ramp Awareness, Training and Operational Excellence will play a key part in this role

Responsibilities

Job Responsibilities

Deputise for the Duty Manager / Station Manager as and when required

Supervise the smooth running of the day to day operation at your respective airport

Daily review of operational performance, structure and staffing levels reporting any issues to Duty Manager / Station Manager.

Ensure regular customer contact locally ensuring all issues receive a proactive and positive approach referring to Duty Manager / Station Manager where necessary

Liaise with Duty Manager / Station Manager on any operational delays / incidents, additional work achieved and any other detail as from time to time may be required

Ensure relevant administration duties required by Head Office are complete

Supervision, support and development of the staff at your base identifying training requirements and be responsible for carrying out such training as appropriate

Ensure compliance to relevant ISO Quality Standards

Comply with all UK / Ireland /EU legislation as well as airport authority and carrier security requirements

Comply with Swissport Standard Operating Procedures (SOP’s)

Maintain the highest standards of safety and security at all time

Other duties as assigned

The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications

Qualifications and Competencies

Minimum of 2 years staff supervision experience

Proven experience gained in either cleaning, aviation, ground handling or similar industry

Good working knowledge of aviation operations and all round operational skills relevant to the location

Good communication skills, Man Management, Customer Services skills

Ability to stock control

Ability to work under pressure and use own initiative

Be physically fit enough to work in confined space (aircraft) and lift heavy weight as required

Must meet all the security requirements to CRC /CTC levels

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Ability to speak and understand the English language

Ability to travel to the airport at times where public transport is not available

Ability to follow processes and procedures and apply flexible approach when required

Willingness to work in inclement weather

Physically fit, able to work in a manual environment

Able to work as a team in a fast paced environment

A full driving license with two years' road experience and be able to pass the relevant airport driving test

Previous experience working in an aviation environment is desired

Ability to speak additional languages is desired.

Permanent Full-Time