Billing Analyst, Intermediate

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What’s yours? Invest your talents in us, and we’ll return the compliment.

Job Description:

Datasite is seeking a detail-oriented and collaborative Billing Specialist to support the accuracy and efficiency of our billing operations. In this role, you’ll play a key part in reviewing and processing customer orders, resolving billing discrepancies, and providing exceptional support to internal teams. The ideal candidate brings a strong foundation in billing or accounting, proficiency in tools like Salesforce and Excel, and a passion for delivering high-quality service in a fast-paced, deadline-driven environment.

Responsibilities:

• Review, analyze and prepare orders, ensure accuracy and completeness of billing data.

• Provide billing support by assisting internal customers with simple to moderately complex questions and problems.

• Resolve billing issues, such as discrepancies and disputes, by communicating with internal clients and other stakeholders.

• Collaborate with other team members to achieve timely resolution.

• Provide excellent customer service.

• Displays strong knowledge of basic invoicing processes and industry services.

• Provide cost updates, justifications, and adjustments.

• Works regularly under tight deadlines

Education:

• Bachelor’s degree in business administration, accounting, or finance or related field or equivalent work experience.

Experience:

• 2 years related billing, accounting, or customer service experience.

• Knowledge of Salesforce (or similar CRM)

• Excel experience (formulas, pivot tables, etc.)

• Strong analytical and problem-solving skills with high learning agility.

• Proven ability to multitask in a time-sensitive and deadline-driven work environment.

• Strong communication skills, especially in explaining technical terms in a way non-technical individuals can understand.

• Ability to work in a team environment and excel in high-pressure situations while working independently with minimal supervision.

• Must be organized, detail-oriented, data-driven, and work effectively in a collaborative cross- functional and remote-work environment.

• Knowledge of M&A, financial or legal sectors an advantage, but not essential

Additional Information:

• Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)

Work Location & Flexibility

This position is based in our Heredia, Costa Rica office and follows a hybrid work model. Employees are expected to work on-site a minimum of one day per week. Please note that specific business units or role requirements may require additional in-office days based on team collaboration needs or operational priorities

As a global organization, Datasite knows that diverse perspectives are essential to our success. We’re committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.

R35495