Entry into Service Recovery Coordinator

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are ‘Be open, be compassionate and be bold’ and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for an Entry Into Service Recovery Coordinator in Sunderland who has the skills and experience to assess and engage with our service users, ensuring that they access the right intervention at the right time, in a way that best meets their needs.

No two days are the same and we treat every person who comes into our service as an individual, so being flexible, curious and a good listener are key.

Where: Sunderland

Full Time Hours: 37.5 per week

Full Time Salary: £27,861.26 - £32,002.35 dependent on experience (based on full time hours, pro rata for part time)

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

About the role:

Supporting service users from point of entry into the service and through their treatment/recovery journey

Providing screening, assessment, and recovery planning and onward referral

Reducing drug and alcohol related harm to service users and the wider community

Promoting carer, service user and community involvement

Providing advocacy for access to partnership services

Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self-determination

Research, design and prepare subject matter and materials for groups / pods.

Deliver structured content within group settings to service users at various stages of recovery

Engage with debriefing and evaluations with co-facilitators after groups/pods have taken place, reviewing progress and identifying concerns with service users

Tailor specific workshops around the needs of the service users.

About you:

Have a strong understanding of substance misuse issues and experience of working within a similar field

Experience of working with groups/pods and managing group dynamics, such as conflict or challenging behaviour.

Be an excellent communicator, both verbal and written with good IT skills

Proactive and able to work on own initiative with excellent time management and prioritising skills

Have a good working knowledge of mental health interventions, services, and good practice

Be a supportive team player with strong interpersonal skills with the ability to work in partnership with a wide range of professionals, agencies, and internal/external stakeholders

Ability to manage change successfully in a way that prioritises the needs of service users

Understand the importance of information governance processes and commit to follow and apply all necessary safeguards

Seek out learning opportunities to improve and broaden your professional knowledge and skills and to contribute and oversee the learning and development of others

What we will give to you:

25 days of annual leave, plus bank holidays. Additionally, you'll receive one extra day of annual leave for each year of service during your first five years, therefore you will enjoy 30 days of leave after five years with us

Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme

Contributory pension scheme

Several benefits incl. discounts for shopping, cinema, holidays, etc.

A friendly and supportive team

Training, career development & progression opportunities

Generous Refer-a-Friend scheme

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Direct applications only — we will not be engaging agencies for this vacancy.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here: Skilled Worker visa: Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

If this sounds like you and you would like to begin your journey with Change Grow Live, then we would love to talk to you.

Salary Range (pro rata if part time)

CGL points 23 to 28 (£27,861.26 - £32,002.35)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

20/11/2025

Closing Date

13/11/2025

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Jane Shaw

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.

Permanent employee