Claims Handler

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

The role will be responsible for managing a claim from the start through to settlement, making decisions on the extent and validity of a claim, and checking for any implied or hidden fraudulent activity. Is responsible to coordinate all relevant activities which may be required following both small- and large-scale accidents. Responsible as well, to manage effectively the communication with insurance companies and liaise with external experts such as loss adjusters and lawyers in order to timely investigate incidents and recovery of money from the party responsible for the loss.

Responsibilities:

Review and analyze information including coverage, liability, medical records and other documents as necessary in order to resolve claims

Analyze and determine value of claim to set case reserves adequately

Monitor and update allocation of claim reserves, every time you get more information on the progress

Analyze and evaluate relevant information essential in settling complex high-value liability and bodily injury claims

Accurately record any communication or activity relevant to the claim in the claim system notes

Assess with accuracy cases related to the matrix-fraud and take the necessary actions to limit fraudulent actions

Monitor the actions taken by the partners, according to their SLA.

Manage relationships, exchanges of information and documentation with the legal counterparty and Insurance Companies

Manage paper and electronic mail, and all other key documentation necessary for the claim file (police reports etc.) in and out

Provide support and guidelines to drivers involved in accidents

Maintain and keep updated all the data related to accidents (i.e. accident reports)

Adhere to company policies and guidelines and ensure that the communication style is in line with the Ayvens' General Rules and brand identity

Qualifications and skills:

University degree will be considered as an asset

At least 3 years of experience in claims handling

Good understanding of the insurance market

Knowledge of the insurance / automotive markets

MS Office

Very good command of English language, both verbal and written

Organizational skills

Customer oriented

Results oriented

Interpersonal and negotiation skills

Be able to work in teams

Why Ayvens?

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.

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