Euronext Securities - Executive Account Management Internship

Key Responsibilities

In particular the person in this role will be in charge to:

Support the main Executive Account Managers in acting as unique operational contact entry point for all their assigned clients (Tier 1 & 2 Custodian Banks);

Manage all clients queries related Settlement, Custody and Fiscal topics on an effective way and within the agreed deadlines defined in the SLA;

Address all queries related topics not covered by the team to the right internal departments making sure that a proper answer is provided to the clients within the agreed deadlines defined in the SLA;

Track all queries received from the clients and the answers provided to them through our ticketing tool;

Analyze on a weekly/monthly basis the statistics related the queries received from the clients in order to find possible trends and/or improvements to be carried out to optimize the relationship with the clients;

Prepare all the necessary documentation to support the Relationship Managers in the Service Reviews that will be conducted during the years with the clients;

Bring new ideas and concrete implement them during the year in terms of possible improvements in order to innovate current procedures and facilitate the day to day job.

Candidate Profile

The ideal candidate has:

Master Degree in Economics/Finance

Excellent analytical and quantitative skills

Team working attitude

Precision

Proactivity

Join Euronext – Shape capital markets for future generations

Euronext is the leading European capital market covering the entire capital markets value chain, from listing, trading, clearing, settlement and custody, to solutions for issuers and investors. We operate seven national stock exchanges, handling 25% of European lit equity trading. Our products include equities, FX, ETFs, bonds, derivatives, commodities and indices. Euronext also provides clearing and settlement services through Euronext Clearing and our network of Euronext Securities CSDs. In addition, Euronext runs MTS, one of Europe’s leading electronic fixed income trading markets, and Nord Pool, the European power market. The company has a diverse domestic and international client base.

Find out more about us at: Euronext.com

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.

Additional Information

This job description is only describing the main activities within a certain role and is not exhaustive. It does not prevent to add more tasks, projects.

R22789