Case Manager (Learn & Earn Program)

Job Description

HANAC, Inc., originally founded by George Douris as the Hellenic American Neighborhood Action Committee, is a New York City-based multi-faceted social services organization. Established in 1972, HANAC was created to serve the needs of vulnerable populations throughout New York City. The Learn and Earn Program supports high school juniors and seniors by providing guidance, paid internships, career planning, tutoring, college preparation, and leadership development opportunities.

The Part-time Case Manager will be responsible for ensuring that participants successfully navigate the program by providing individualized support, case management, counseling, and referrals. This role involves conducting assessments, monitoring participant progress, and helping them overcome barriers to employment and education.

The Case Manager will work closely with program staff, schools, employers, and community partners to ensure participants receive the necessary support to graduate, gain employment, or pursue higher education.

Key Program Goals:

• Support youth in achieving work readiness, job skills, and social development

• Ensure a safe and structured learning and work environment

• Adhere to program policies and compliance requirements

• Provide individualized support and case management services

• Maintain detailed records and assist with programmatic reporting

Rate of Pay: $25.00 - $30.00 per hour

Work Schedule: Monday to Friday, 2 pm - 6 pm. Schedule is TBD and subject to change.

Work Location: Q258 Energy Tech High School 36-41 28th St, Long Island City, NY 11106

Responsibilities:

Conduct outreach, intake, and enrollment to ensure program retention

Develop and facilitate career exploration, work readiness, and life skills workshop

Provide individualized counseling and career coaching to participants

Maintain a caseload of enrolled youth, tracking their progress in the DYCD system

Assist participants in developing Individual Service Strategies (ISS) to map out educational and career goals

Monitor and document case notes, participant progress, and follow-ups

Work closely with school guidance counselors, teachers, and other stakeholders to support participants

Provide referrals to community-based organizations for additional services

Organize guest panels, community service projects, mentorship activities, and field trips (e.g., college tours, employer site visits)

Monitor participants during internships, collecting timesheets and work documentation

Ensure timely milestone tracking (e.g., post-secondary education, employment, apprenticeship, military enrollment) and submit required documentation

Conduct regular check-ins with program participants to ensure engagement and completion

Assist with incident reporting and notify the Program Director of any concerns

Complete Basecamp check-ins twice per day to update on participant progress and case management tasks

Attend staff meetings and professional development training

Assist with additional program duties as needed

Qualifications:

Must have a bachelor's degree in social work or a related field and experience working with City systems such as public assistance, child welfare, education, and housing; or Minimum two years’ experience working with at-risk inner-city youth.

An associate’s degree and experience working with City systems such as public assistance, child welfare, education, and housing; or

At least 2-3 years of experience in case management, workforce development, education, or youth services

Experience working with city systems such as public assistance, child welfare, education, and housing

Experience counseling youth in employment, college preparation, and leadership development

Strong organizational, communication, and administrative skills

Proficiency in Microsoft Word, Excel, Google Suite, and database management

Knowledge of Summer Youth Employment Program (SYEP) or other workforce programs

Bilingual (English/Spanish) is a plus

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