Key Accounts Administrator

ABOUT US

Neighborly (yes, without a u) was established over 40 years ago in the United States as a small family business. Since then, Neighborly has grown into a world-leading company in home services. Landing in the UK in 2010 as Neighbourly with a focus on acquiring and developing premium franchise brands within the home service industry. In the 15 years that Neighbourly has been in the UK, it has shown its keen intent for growth, with over 330 locations across 6 brands, and over 4,000 frontline operatives. Gaining a strong reputation for investment and franchisee development, consistently growing year-on-year.

Our Brands:

Pimlico Plumbers

Drain Doctor

Bright & Beautiful

Countrywide Grounds Maintenance

Dream Doors

Greensleeves Lawn Care

Brand Info:

Countrywide Grounds Maintenance is an established national landscape maintenance service provider, consisting of a network of 46 franchise businesses throughout the UK, supplying grounds maintenance and associated services to a wide client base.

REPORTING STRUCTURE

REPORTS TO: Key Accounts Manager

KEY RELATIONSHIPS:

Key Accounts team

Regional Managers

Finance team

Tenders team

Business Development Managers

PURPOSE OF THE ROLE

The purpose of the role is to be the central point of contact for queries and administration duties for Regional Managers and customers and supporting the Key Accounts Manager in the day-to-day tasks.

KEY RESPONSIBILITIES

Creation, organisation, and maintenance of job records

Inbound and outbound call handling

Correspondence to customers and franchisees

Resolution of complaints

Contract renewals

Quotation requests

Purchase order management

Invoice scheduling

Processing and uploading orders

Telephone and email liaison with customers regarding; quotations, works orders, service delivery, customer queries

Liaising with the accounts and tender teams, as well as the business development managers

Credit control for key accounts

Portal management

Any other reasonable duty that falls within your capabilities.

This role profile provides an indication of the role’s key accountabilities and is not intended to cover the whole scope of the role.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

Credit control experience beneficial but not essential

Proven track record of customer service

IT literate (Microsoft Office)

Previous experience working on a CRM system desirable.

SKILLS / KNOWLEDGE:

Customer focused approach with a professional and friendly telephone manner

Good attention to detail

Ability to work on own initiative and as part of a dedicated team

Strong communication skills

Administration skills

BEHAVIOURS

Positive attitude and open to change

Flexible attitude to work

Motivated and organised

Proactive

INCLUSIVITY STATEMENT

Neighbourly is fully committed to Equal Employment Opportunity and to attracting, retaining, developing, and promoting the most qualified employees without regard to their age, sex, disability, gender reassignment, marriage and civil partnership, race, religion or belief and sexual orientation. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.

Brand:CGM UK Countrywide UK Salary Pay Group

JR0003114