Salesforce Tech Lead - BFSI Domain

Location: Mumbai

Experience: 8–10 years

Type: Full-time

About the Role

We’re looking for an experienced Salesforce Tech Lead to architect, build, and deploy end-to-end solutions within the Salesforce ecosystem for an enterprise-scale BFSI client.

In this role, you will lead technical solution delivery across Salesforce Service Cloud and Financial Services Cloud, ensuring compliance, scalability, and quality — with minimal customization and a strong focus on automation and integration.

You’ll act as the technical anchor for scrum teams, collaborating closely with business analysts, product owners, and architects to deliver robust, compliant, and high-performing Salesforce solutions.

Key Responsibilities Solution Design & Implementation

Design and implement Salesforce-based solutions aligned with business goals and architecture standards.

Configure and extend Salesforce Service Cloud and Financial Services Cloud using OmniStudio, Omnichannel Routing, Tableau, and automation tools.

Customize and optimize the Service Console to improve service delivery and agent productivity. Collaboration & Delivery

Partner with architects, IT BAs, and vendors in agile scrum teams to drive successful implementations.

Ensure technical deliverables meet standards of reliability, performance, security, and compliance.

Promote Salesforce best practices and guide developers on solution realization. ️ Automation & Quality

Implement build automation and configuration management practices.

Drive workflow automation, SLA management, and continuous delivery improvements.

Escalate and resolve critical issues impacting delivery or product quality. Testing & Compliance

Validate test strategy, automation, and regression testing frameworks.

Ensure adherence to DevSecOps, data privacy, and regulatory compliance standards.

What You Bring

Bachelor’s degree in Engineering (Computer Science / IT / ETC)

8–10 years of total development experience, including 6+ years of hands-on Salesforce Apex development

Strong expertise in Salesforce Service Cloud, Financial Services Cloud, and related tools

Experience in the BFSI domain — mandatory

Deep understanding of system architecture, API integrations, and data models

Experience with Tableau Cloud (added advantage: Slack, Marketing Cloud, Einstein, Agentforce)

️ Knowledge of DevSecOps principles and Salesforce deployment automation

Excellent collaboration, problem-solving, and leadership skills