Production Operations Duty Manager

ABOUT US

We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.

We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.

Education

University degree in IT / Engineering or equivalent experience

Experience

4-8 years of experience in a similar position in the same area, of which 1 year within the SWIFT environment

Domains

IT

Key Responsibilities

Perform Production Operations primary and backup Duty manager shifts

Work on a shift schedule, including weekends, eligible for shift allowances in line with local policies

ProdOps point of contact for Senior Management, Support DM and Command Centre for major incident handling

Creates impact assessment after identified problem

Provides input for the Support problem summaries

Responsible/accountable for L1 local recoveries during shift

Maintains local DM schedule

Owner of the Incident, Change and near miss trend reporting

Owner of the major incident simulation scenarios (developing & executing)

Responsible for the Duty manager training roadmap and skills tracking, including detailed service area training

Oversee critical CMC processes and SLAs, identifying opportunities for improvement

Collaborate with Product Owners and other stakeholders to implement enhancements

Works with SRE teams to further enhance the (monitoring) Tools and help develop best practices and Dashboards

Provide training to Junior Duty managers and other stakeholders on key Business flows

Participate in scheduled Swift BC activities during weekends

Build relationships with Duty Managers in other departments like CC, BD and SDM, and owns the interlock meetings

Define and implement recommendations on complex or ambiguous issues in either systems, or databases, or applications or a combination thereof

Review highly complex problem situations and define preventive measures / improvements to processes, procedures or tools

May have day to day operational responsibility regarding work allocation, shift schedules, skills development plans, quality checking and follow-up for one or several teams. Provide input to performance management and development of the team(s), liaising with line manager regarding growth opportunities.

Competency Profile

01. Takes Accountability for Delivering Results

Decides on and pursues the best course of action to deliver results following in-depth analyses of relevant issues and conflicting factors and after assessing foreseeable risks; follows through to ensure delivery and closure or escalates as needed.

02. Demonstrates Operational Excellence

Delivers work to agreed specifications of timeliness and quality; seeks to improve ways of doing things; sets and meets high standards for own work; demonstrates commitment to security policy.

03. Expands Knowledge

Continually extends specialist knowledge as a means of anticipating and preparing for changes in the business; uses a variety of methods and opportunities to learn and to exchange knowledge; encourages and facilitates development of others.

04. Business Understanding and Commercial Sense

Applies understanding of how own division adds value to the business; uses knowledge of financial and business principles to deliver cost-effective solutions; adapts quickly to changes in the market, the industry and the organisation while upholding standards.

05. Builds and Reinforces Customer Relationships

Strengthens relationships by taking every opportunity to listen and respond to customers and adapt solutions to meet their needs; demonstrates and encourages customer focus in all relationships and activities.

06. Leads with a Team Focus

Encourages effective team working within and across the department; respects diversity and recognises contributions from colleagues; coaches and leverages others to achieve goals; leads by example and through constant demonstration of SWIFT values.

07. Communicates Effectively

Communicates effectively across a wide range of practical or theoretical issues ; modifies communication style to optimise understanding by others; clarifies applicable goals, objectives and business situations; acknowledges and respects other views.

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.

If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.

Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.

2025-14972