Sales Support Specialist

Job Description

Who We Are

At Diamond Cellar, we believe in more than fine jewelry and timepieces — we believe in creating experiences that last a lifetime. For over 78 years, we have been a trusted name in luxury, known for our unmatched craftsmanship, and prestigious brand partners including Patek Philippe, Rolex, and David Yurman. We pride ourselves on delivering unparalleled customer service. Diamond Cellar is dedicated to our employees – we foster a supportive and fun working environment which has led to a loyal team of employees who have been with us for decades.

What will you do as a Sales Support Specialist?

The Sales Support Specialist is essential to the success of the store, providing both administrative and operational support. The ideal candidate is a team player with excellent communication skills and a passion for delivering exceptional customer service.

Key Responsibilities

Provide high-level administrative support to designated sales professionals.

Gift wrap customer purchases with care and attention to detail.

Locate and retrieve inventory for the sales team.

Return merchandise to appropriate display cases.

Stock product displays and maintain office supply levels.

Keep display cases clean, organized, and visually appealing.

Troubleshoot point-of-sale (POS) system issues for sales staff.

Contact clients with updates regarding their repairs.

Assist with client pickups and ensure a smooth handoff.

Greet clients warmly and offer refreshments.

Run errands to storage and assist with miscellaneous tasks.

Support general store cleaning and upkeep duties.

Assist with Receptionist duties.

Other related duties as assigned.

What are we looking for in a Sales Support Specialist?

1–2 years of retail, sales support, or administrative experience (luxury retail or jewelry industry a plus)

Strong organizational skills with excellent attention to detail and accuracy

Exceptional customer service and interpersonal communication skills

Ability to multitask and prioritize in a fast-paced environment

Professional, polished, and service-oriented demeanor

Comfortable handling merchandise with care and following brand presentation standards

Reliable and punctual with a strong sense of accountability

Ability to work collaboratively as part of a team and take direction from multiple leaders

Willingness to assist with various operational and housekeeping tasks as needed

Physical ability to stand for extended periods and move or carry merchandise safely

Why would you love working for Diamond Cellar?

Medical, Dental, Vision coverage – Medical coverage starts day one

Short Term Disability & Long Term Disability coverage fully company paid

Employee Discount

Company paid life insurance

401(k) program with a company discretionary match

Work-Life Balance – our stores are closed in the evenings and on Sunday

Paid Time Off

Opportunity to work with the top brands in the luxury jewelry space

Be a part of a passionate, loyal, dedicated team

Diamond Cellar is an Equal Opportunity Employer.

All candidates must have the legal right to work in the United States.

Selected candidate must be willing to undergo a background check and drug screening.

Full-time