Legal Assistant- Roswell

Recognized as a Top Employer

Parnall Law Firm has been named a "Best Place to Work" for six consecutive years and a "Top Workplace" for five consecutive years-awards based on anonymous feedback from our employees collected by an independent organization.

Location

Roswell, NM: 100% In-office work required

Pay Range: $15-$16 per hour

Benefits

-Comprehensive health, dental, and vision insurance to keep you healthy and supported.

-Life and long-term disability insurance for peace of mind.

-A robust 401(k) plan to help you save for your future.

-Generous paid time off (PTO) and select paid holidays to ensure you have a great work-life balance

-Opportunities to engage in community outreach, making a real difference in our local area.

-A positive, fulfilling, and supportive work environment where learning and growth are encouraged.

-An annual company goal trip to celebrate our achievements.

-Training provided

MISSION STATEMENT

To assist the Case Managers in the Pre-Litigation phase of the legal claim process to move cases along on behalf of clients as efficiently and effectively as possible.

RESULTS / OUTCOMES

• Attend weekly firm-wide huddle every Monday morning at 8:00

• Attend daily team mini huddle Tuesday through Friday at 8:00 am

• Have status comments entered before weekly OOS meetings

• Attend biweekly meeting with Team Lead to go over individual metrics and goals.

• Opening all UM/UIM claims within 1 day of signed retainer

• Opening all Liability claims within 1 day of receipt of liability information from police report or IPRA

• Send out letters of representation within 24 hours of claims being opened.

• Send out welcome letters within 2 days of being retained by client.

• Obtain client homework, photos, dec pages within 14 days of being retained.

• Obtain insurance dec pages within 14 days of sending out the letter of representation.

• Prepare PeopleMap and background on tort/defendant and client within two days of the case being moved to Prep.

• Ensure overdue tasks never exceed 50.

DUTIES / RESPONSIBILITIES

• Complete all task items in a timely fashion.

• Complete all Case Manager requests accurately and promptly.

• Posting all case information accurately in SmartAdvocate.

• Client follow-up calls, as directed by Case Manager.

• Verify adjuster contact information prior to demand being sent out.

• Compiling attachments for demand letters (on disc or multiple online portal uploads) and noting dates in case tab and insurance tabs.

• Making follow up calls to insurance carriers to confirm receipt of demand letters.

• Property address search

• License info and research

• Light research or investigation as directed by Case Manager

• Answer incoming calls via the First Call Group

- Monitor dashboard Metrics/KPIs and successfully work toward keeping those metrics in top shape.

- Follow and maintain all firm policies and procedures.

COMPETENCIES

• Excellent communication skills, verbal and written.

• Empathy for our injured clients.

• Confidence and motivation to exceed expectations.

• Professional attire and demeanor.

• Desire to learn, develop, and motivate team members.

• Team player.

• Ability to adapt in a rapidly changing environment.

***Who we're looking for***

The ideal candidate will have:

- A strong desire to learn

-Proficiency in Microsoft Office Suite

-Team-oriented mindset but able to work independently, managing multiple priorities

-Availability to work on site Monday-Friday 8:00-5:00

-Ability to pass a background check

Comprehensive training will be provided.

Join us at Parnall Law, where your talent can shine, and together we can make a difference! We can't wait to meet you!

#RSWL