Automotive Parts Counterperson

Job Description

Toyota Universe is looking for an experienced Automotive Parts Counterperson who can thrive in a busy parts department, be customer friendly and be very organized.

Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

Answers phone calls, providing price quotes and other information.

Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate

Provides high level of service to internal and external customers.

Pulls and fills orders from stock.

Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

Notifies the service advisor and the customer when special ordered parts have been received.

Notifies the body shop when all parts have arrived and when they will be delivered.

Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.

Follows up on back-ordered parts.Company Description

Toyota Universe is looking for a friendly, well spoken Telemarketer. This position requires a lot of incoming and outgoing phone calls, candidate must be customer friendly and must be able to work well with others.

Full-time