A Collection Executive recovers outstanding payments from customers by contacting them to discuss overdue bills, negotiating payment plans, and resolving disputes. Key responsibilities include maintaining accurate records of collection activities, ensuring compliance with laws and company policies, and coordinating with internal departments to resolve client issues.
Responsibilities
Contact customers via phone, email, or in-person to discuss overdue payments and remind them of their obligations.
Negotiate payment plans and schedules with customers.
Resolve any payment discrepancies or disputes and ensure a positive customer relationship is maintained.
Maintain detailed and accurate records of all collection activities, transactions, and customer interactions.
Monitor customer accounts to track payments and prevent future overdue debts.
Work with the finance team to reconcile accounts and implement collection strategies.