EG Floor Attendant

We are currently looking for a Part Time 38 EG Floor Attendant to join our Northern Neighborhood Operations Unit 6 team located at the Washita Casino working .

Summary:

Responsible for providing a high degree of courteous service to guests during their entertainment experience.

Responsibilities:

* Provides first class customer service - courteous and helpful to all internal and external customer types

- Answers questions in a courteous and professional manner

- Greets and engages with a smile

- Determines needs, seeks positive experience and outcomes

* Completes all training and development requirements and participates in continuing education opportunities

* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types

- Maintains general upkeep of work area and maintains a safe environment

- Maintains and promotes professionalism

- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics

- Adheres to Chickasaw Nation dress code standards

* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.

* Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel

* Cleans assigned area

- Cleans and sweeps floors

- Cleans and sanitizes bathrooms

- May empty ash trays

- Disposes of trash

- May clean exterior areas such as parking lots and sidewalks

- Aligns seats close to machines in gaming areas

* Answers basic customer questions concerning gaming machines based on basic understanding of payout and machine operations

* Coordinates with management, supervisors, and security to detect and prevent attempts to cheat or damaged gaming equipment and to report floor irregularities to a member of management

* Identifies top prize transactions processes and completes paperwork promptly, with a high level of accuracy and service to the guest

* Performs all other duties as assigned

Competencies:

Essential:

* Able to follow instructions, both written and oral

* Able to adhere to all scheduling and attendance requirements

* Honesty, truthfulness, reliability, accountability

* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines

* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management

* Writes effective communications with team, departments, guests and management

Skills:

Essential:

* Count lrg amts of cash by hand / with cash counting machines

* 10-key adding machine

Experience:

Essential:

* No prior experience required

Education:

Essential:

* High School, GED or Equivalent

Credentials:

Essential:

* Pass gaming background check

* Gaming license or permit as required by assigned position

Working Conditions:

Essential:

* May work where cigarette smoking occurs

* Bright and Flashing lights

* Fast-paced

* May work in loud or noisy areas

* Noisy

* Potential exposure to blue and or white light

* Pass pre-employment drug test

* Hand-eye coordination, reach and grasp

* Manual dexterity

* Sometimes lift and or carry up to 50 lbs

* Sitting up to 25% of shift

* Walking up to 100% of shift

* May work day shift

* May work evening shift

* May work holidays

* May work night shift

* May work rotating shifts

* May work weekend shift