Japanese Speaking Narrator

Japanese Speaking Narrator

Department: Operations

Reports to: Operations Manager

Status: Non-Exempt

Pay Rate: Starting at $17/ Hour

1. Job Purpose/Objective:

This position is responsible for providing exceptional customer service to guests while on tour, including narration in Japanese and English. The Narrator provides educational, historical, and entertaining commentary about the surrounding areas in a culturally sensitive and engaging manner.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

Utilize manifests and/or name lists to gather and load guests onto vehicles

Work in conjunction with driver(s) to execute tours in a timely manner

Attend to guests while on tour, providing hospitality and ensuring guest satisfaction

Provide educational, historical, and entertaining narratives in both Japanese and English pertaining to the surrounding area(s)

Translate key safety instructions and tour information for Japanese-speaking guests as needed

Relay pertinent safety protocols to guests in relation to vehicle and route locations

Assist with Japanese-speaking guest inquiries and support

Perform other related duties as assigned or requested

3. Essential Skills (Minimum qualifications individual must possess when entering position):

Fluency in spoken Japanese and English

In-depth knowledge of Hawaiian history, culture, and local flora and fauna

Strong interpersonal and communication skills with the ability to engage diverse audiences

Customer Service - Handles guest questions and concerns professionally and efficiently

Decision Making / Judgment - Capable of resolving issues quickly, including language-related matters

Dependability - Meets commitments, works independently, adapts to change, and maintains excellent attendance

Job Knowledge - Understands tour operations and narrative responsibilities

Teamwork - Cooperates with team members to ensure seamless guest experiences

4. Working Conditions/Job Environment

Air-conditioned vehicle

Some time spent outdoors - may be exposed to wind and rain

Light work - exerting up to 20 pounds of force occasionally; mostly seated

Talking - must convey important spoken information clearly in both Japanese and English

Hearing - must be able to receive and understand oral communication

Minimal exposure to adverse environmental conditions

Close visual acuity required for reading manifests, schedules, and digital devices

High-stress, fast-paced environment possible

The information in this job description reflects the general duties and responsibilities of the position but does not represent an exhaustive list. Management reserves the right to modify, add, or remove duties as necessary. Reasonable accommodations will be made for qualified individuals with disabilities.

EEO Employer/Vets/Disabled

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.