Operations Dispatcher

1. Job Purpose/Objective

Up to $18.50/ Hour

This position is responsible for scheduling, directing, and communicating with drivers to ensure on-time service delivery and providing service excellence to all customers, vendors, clients, and employees that require transportation services/assistance at all times.

2. Essential Job Functions

Incumbent may perform any or all of the following:

Respond to all communication apparatuses related to Operations

Phones

Radios

Email

Maintain various logs related to Operations

Driver logs

Vehicle logs

Incident logs

Accident protocol

Efficiently schedule/reschedule drivers and equipment to ensure proper service delivery monitoring the following:

Driver qualifications

Vehicle qualifications

Special requests

Timing

Monitor all drivers and/or movements to ensure timeliness

Ensure driver familiarity with movements for proper execution

Create, maintain, and distribute any and all paperwork or tools required for drivers

Manifests

Microphones

Signs

Accurately record trip information for accounting purposes

Maintain professional working relationship with all employees and customers both internal and external

Keep management informed of incidents that arise pertaining to the Operation

Performs other related duties as assigned or requested by management

3. Working Conditions/Physical Demands

Air Conditioned office

Desk and chair

General office equipment and supplies

Light work- exerting up to 20 pounds of force on occasionally, involves sitting most of the time

Using fingers frequently for typing

Talking- must be able to convey detailed or important spoken instructions to other workers accurately

Hearing-being able to receive detailed information through oral communication

Worker not substantially exposed to adverse environmental conditions (such as in a typical or administrative work)

Work is required to have visual acuity to operate motor vehicles when necessary and have close visual acuity to perform an activity such as viewing a computer terminal and preparing schedules and inputting data onto computers

The dispatch office is located on the second floor of the building with a flight of stairs leading to it

Potentially high stress and fast paced environment

4. Supervision

This position requires supervising of other employees such as drivers to enforce company policies regarding safety, service, and conduct n accordance with company handbook.

5. Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, KPI's education, certifications, etc.

High school diploma or equivalent

Basic knowledge of Oahu roadways and venues

Minimum one year experience in tourism/transportation field

Ability to read maps and effectively give directions

Ability to multi task

Ability to work in a fast-paced environment

Strong verbal and written communication skills and command of the English language

Basic office skills: basic knowledge of Word, Excel, Outlook, 10-key, internet, and telephone skills

Customer Service - Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image

Decision Making / Judgment - Recognizes problems and responds, seeks input from others, makes timely decisions, can make difficult decisions in the face of adversity, and communicates decisions to others.

Dependability - Meets commitments, works independently, accepts accountability, handles change, stays focused under pressure, and meets attendance/punctuality requirements.

Job Knowledge - Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, and is in command of critical issues.

Personal Organization - Keeps information organized and accessible, maintains clean/functional work space, works systematically/efficiently, and manages time well.

Problem Solving/Analysis - Breaks problems down into smaller components, understands underlying issues, and can simplify and process complex issues, understands the difference between critical details and unimportant facts.

Sense of Urgency - Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.

Teamwork - Meets all team deadlines and responsibilities, listens to others and values opinions, helps team leader to meet goals, welcomes newcomers and promotes a team atmosphere.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EOE/M/F/Vet/Disabilities