Job Description
What you will do:
Own and be responsible for the customer satisfaction, employee engagement, and Quest business metrics for a diverse team of 7-12 individuals at customer site
Control and influence the culture of your team by leading by example with our company Core Values and displaying a “Founder’s Mentality”
Actively own, track, and drive accurate workload forecasting and project resource assignments to ensure optimum efficiency of the team
Ensure employee deliverable completion, while adhering to project schedule and quality requirements
Build relationships with internal Quest departments, as well as external customers
Leverage your ability to generate and maintain the confidence of current and new customers
Build the capability of your team through a formalized and tracked training plan for each team member
Assist with interviewing and onboarding of new team members
Construct and own a team succession plan and business continuity plan for sustainable success
Set yearly goals for team members and hold quarterly performance reviews on progress
Facilitate training for team knowledge gap closures
Generate and facilitate employee engagement initiatives for your team
Host recurring meetings with team members to flow down information and drive goal completion
Actively seek out new work opportunities to enable team growth
Support larger business initiatives and delivery growth strategies
Ensure compliance to Quest policies and procedures for your team
Execute part time on a statement of work (SOW)
Work with the other leadership team to look for opportunities for improvement across the program.
Have an understanding of the health status and associated risks of all projects worked by your team.
Escalate issues as needed.
Support delivery of customer work and owning all aspects of project success
How you will get here:
3+ years of exposure with leading, mentoring, coaching, supervising
2+ years of experience in a quality related competency
Excellent interpersonal and communication skills
Proficiency with Microsoft Office software
A demonstrated ability to form and maintain strong customer
Robust and refined organizational and time management skills to ensure project success across multiple customers and Statements of Work
Strong business acumen, including managing financials, assessing risks, and being flexible to adapt to inevitable project changes
A willingness and desire to learn and focus on continued personal career growth
A process oriented mindset with a desire to improve the way we do things
A familiarity with the aerospace industry
Solid understanding of various manufacturing operations and process engineering related tasks
Proficient in blueprint reading
Strong understanding of machining, welding & assembly processes
Full-time