Host/Hostess

Job Description

The host is a friendly and energetic team member. The host provides guests with their first and last impressions of Mission Taco Joint. They are responsible for controlling the flow of the restaurant and for managing the waitlist.

Duties and Responsibilities:

Genuinely welcome all guests into the restaurant as they walk in the door

Responsible for maintaining a presence at the host stand

Seat guests at tables by following a fair rotation and a floor chart set forth by the Manager on Duty (MOD)

Answering telephone calls and fulfilling those calls as necessary

Develop and maintain a comprehensive knowledge and understanding of MTJ and its standards, procedures, products, and services

Manage the waitlist for the restaurant when necessary. Accurately quote wait times

Anticipate the guests needs or preferences by recognizing facial and indirect cues

Listen to guests, understand their needs and concerns, do your best to accommodate

Communicate openly, clearly, and positively to guests, co-workers, and managers

Maintain contact with the serving staff, kitchen staff, management and guests to ensure that dining details are handled properly, and customers’ concerns are addressed

Protect guests and the establishment by knowing and following sanitation, safety and alcohol control policies

Embrace the teamwork philosophy by striving to assist other team members

General and basic housekeeping duties around the restaurant including but not limited to sweeping floors and sidewalks, sanitizing seats, cleaning windows, stocking restrooms, etc.

Leave the guest with a positive message by acknowledging guests as they leave with a thank you and a smile

Qualities of a Host:

Friendly and energetic demeanor and personality

Ability to keep calm under pressure

Ability to take instruction, especially under pressure

Positive outlook and influence

Ability to multitask

Attention to detail

Basic computer literacy

Requirements:

Must be at least 17 years of age

Clean and hygienic appearance

Ability to communicate open and clearly

Ability to stand and stay focused for extended periods of time

Ability to work nights, weekends, and holidays

Part-time