Serve Staff

Job Type

Part-time

Description

JOB SUMMARY

The Head Server is the lead person on waiting on members and delivering their food. They are dedicated to exceptional customer service and are the prime staff person in coordinating others on staff to insure that patrons walk away completely satisfied with their experience.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Serve food in the proper sequence and that all patrons receive the proper food in a timely fashion.

Makes sure that the kitchen staff is producing the food according to specifications.

Takes orders and makes sure that all customers are serviced and that additional items are ordered

Responsible for keeping the restaurant tables bussed and cleaned

Responsible for following Health Department standards and requirements

Make sure all patrons have everything that they need for a great dining experience

Serves as the main customer service contact for members at the restaurant, including: answering questions, welcoming, and other member communications

Responsible for making sure that all opening and closing duties are performed by both the kitchen staff as well as the bar staff.

Follows daily and weekly duties

Maintains a thorough knowledge of all menu items

Responsible for making sure that all POS stations are reconciled

Maintains professionalism when not assisting customers.

Other duties as assigned

Requirements

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

Must be highly motivated

Excellent communication and interpersonal skills

Well groomed and professional in appearance

An understanding of food and beverage operations

Must be a team player, willing to cover or trade shifts when necessary

REQUIRED EDUCATION, CERTIFICATIONS AND EXPERIENCE

Experience in food and beverage service is preferred, but not necessary

Experience in a health club or the hospitability industry is preferred, but not necessary

CPR, First Aid, and AED certifications (must be obtained within 60 days of hire)