Outside Parts & Service Sales

We are a John Deere dealer with 35 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.

Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day - our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.

We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.

We are currently looking for an Outside Parts and Service Salesperson to join us in our Seaboard store.

BASIC FUNCTIONS AND RESPONSIBILITIES:

Markets parts and service sales through special parts promotions, Quality Assurance packages, extended warranties, and machine inspections

Communicates customer complaints to the appropriate department(s) to achieve a quick resolution. Follows the resolution process so that maximum customer satisfaction may be achieved

Provides parts and service solutions to the customers (maintenance and repair)

Assists with counter sales to support customer needs, including Saturday work as required

Responsible for the coverage, retention, development and acquisition of all customers within an assigned territory or sales market for parts and service

Collects and updates customer equipment information (serial numbers, hours, number of rows, etc ) for use in parts, service, and sales marketing promotions

Provides parts and service solutions to the customers (maintenance and repair)

Delivers parts to the customers as required (include pulling parts and loading for the day)

Provides feedback about pricing and promotions of competitors

Regularly cleans and properly maintains company vehicle as to protect company assets and to represent Quality Equipment professionally

Attends required training meetings designed to promote overall employee and dealer development

Provides constructive input on parts and service marketing plans

Assists with afterhours parts phone service, when necessary

Other duties, as required, for overall location functionality

EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS:

High School Diploma or equivalent experience

1+ year experience in Parts Department operations

Ability to use standard desktop applications, such as Microsoft Office and internet functions

Ability to write and speak effectively to individuals and groups

Ability to work extended hours and weekends

Excellent customer service skills

AG background, preferred

Valid driver's license for potential driving situations

Must maintain driving records per insurance carrier standards

PHYSICAL DEMANDS:

• Weight Requirements: Lifting up to 50 lbs.

• Mobility: Squatting, bending, lifting, reaching, twisting, standing, sitting

• Visual: Working with smart devices and manuals

• Driving: Occasional - Short and long distances

• Dexterity: Ability to grasp

Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.