Mortgage Data Administrator

See yourself being part of a large, transformational change? This could be the role for you!

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.

Build your career at Iress!

As a Mortgage Data Administrator, you’ll be responsible for updating and maintaining mortgage product information within our product database, ensuring that the data is accurate and completed within set service levels. You’ll take the lead in analysing and entering lender product information provided by our product partners onto the database, continually monitoring all information and making sure it is up to date and ready for distribution.

You’ll be working closely with a variety of internal and external stakeholders including various colleagues at Iress as well as our product partners and dealing with queries and complaints regarding information shown on our Iress Intermediary Mortgage Application Suite. As well as resolving issues, you’ll also support in identifying and improving internal processes in line with industry changes and business requirements and make sure procedure guides are maintained and kept up to date.

Producing accurate Billing and forecasting reports for internal distribution will also fall under your remit and you’ll use a workflow system to record work being processed and completed ensuring deadlines and met and quality and accuracy maintained.

Some of the awesome things you’ll be involved with:

Liaising with product partners to ensure product details are correct.

Using a workflow system to record work being processed and completed.

Dealing with queries and complaints from advisers and product partners regarding information shown on the Iress Intermediary Mortgage Application Suite (Trigold; Your Site Sourcing; Best Buys Tables; Mobile Researcher, XPlan Mortgage and Data Feed sites).

Run the daily update process enabling the data to be validated and distributed for the IRESS Mortgage Intermediary Applications Suite correctly.

Supporting identifying and improving internal processes in line with industry changes and business requirements and ensuring procedure guides are maintained and kept up to date.

The running of the daily work queue

Producing accurate Billing and forecasting reports for internal distribution.

Core experience within an Administrative or Client Support role will be essential.

Exposure to working within financial services and an understanding of the mortgage industry would be highly desirable.

You’ll be self motivated and proactive with an excellent eye for detail and have a strong working knowledge of Excel

Ideally with experience working with and managing databases.

You’ll be comfortable working in a team environment but also have the confidence to effectively manage your workload independently working to your own initiative.

What you will bring:

Consistent and effective Team Working to include supporting colleagues with a positive attitude.

Ability to work well within a team as a true team player and on an individual basis, utilising procedure guides and your own reference notes.

Self-motivated, pro-active – with a positive ‘can do’ attitude to daily work and customer enquiries.

Strong written and verbal communication skills.

Attention to detail and accuracy of information.

You will have a strong working knowledge of Excel with the ability to extract information from various sources, including the lenders, website and lender product guides.

Accurate and efficient data input skills will be one of your key strengths along with strong attention to detail.

The ability to problem solve, whilst working to tight deadlines with an ability to work well under pressure and at speed.

Competently you will multi-task as you take calls alongside making required mortgage product updates.

Strong organisation with an ability to prioritise work and manage your time effectively.

Experience in a customer service or client delivery environment is also required and you will be comfortable managing and building effective relationships with teams and clients.

Knowledge of the mortgage industry is highly advantageous.

Whilst being self aware, you take ownership and responsibility to support our Clients and your team.

Why work with us?

8 paid days per year to extend your weekends + 25 days annual leave

State-of-the-art offices

Free on-site gym in our Cheltenham office open 24/7

New Short-Term Incentive and Recognition program

Casual dress, flexible work policy

Access to learning and development programs through LinkedIn Learning

3 days’ leave per year for charity initiatives

Starting school leave - 8.5 days of leave to assist your kids with the transition to school

Life Insurance & Private Medical

Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website -

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Employment TypeEmployee

Time TypeFull time

V-09913