Assistant Manager/Manager (Exhumation and Cremation Management Section

[What the role is]You will be working in the Memorial Services and Operations Division within the Public Health Services and Capabilities Group and assist the section to provide after-death care services at government cemetery and crematorium office.

[What you will be working on]

You will be responsible for the following:

Lead a team to oversee the application processing, carry out site preparatory works, such as ground survey, verify documents, plot layout plan and clean up burial records of the affected graves prior to physical exhumation

Assist to schedule and keep track in exhumation-related operation involving claimants

Manage registered exhumation and niche contractors and other parties involved in exhumation related projects

Attend to public feedback and enquiries, including handling difficult customers and putting up recommendations to challenging cases

Track and monitor ground situations, including statistics collation and reports preparation

Perform other duties assigned by supervisor, and other operational work (Qing Ming operations, 7th month and other festivals operations, etc.) at the CCK Cemetery complex

[What we are looking for]

Requirements:

Experience in managing a team

Have good problem-solving, writing & communication skills, and be mature, independent, responsible, and resourceful.

A good team player with excellent communication, interpersonal and investigation skills.

Have physical stamina to carry out field work every day, and to withstand exposure to weather conditions.

Able and willing to work after office hours, on weekends and public holidays, and to work in after-death environment.

Organised and able to multi-task

Possess a Class 3 driving licence will be an advantage

Applicants will be updated on the status of their applications within 4 weeks of the closing date of this job posting.

JR-