Ecommerce Coordinator

Ecommerce Coordinator Overview We are a renowned manufacturing company.

Based in South Leicestershire, we are seeking a dedicated and enthusiastic Ecommerce Coordinator to join its team, * Location: Site:based * Salary: Circa A GBP 28,000 per annum.Reporting to the Marketing Manager This is an exciting opportunity to contribute to the growth of our online sales and play a key role in our ecommerce operations.

Responsibilities As an Ecommerce Coordinator, you will be responsible for: * Order and Inventory Management: * Processing, packing, and shipping all orders promptly.

* Maintaining accurate inventory levels and ensuring efficient order fulfilment.

* Customer Service: * Responding to customer enquiries and resolving issues effectively.

* Managing customer complaints to ensure satisfaction.

* Product Management: * Updating and optimising product listings on the ecommerce platform.

* Ensuring accurate product information and high:quality imagery.

* Data Analysis: * Monitoring website performance and user experience.

* Analysing sales data and generating reports to support data:driven decisions.

* Market Awareness: * Conducting regular reviews of competitors and identifying opportunities for range extension and website improvements.

* Cross:Functional Support * Assisting other departments, including picking and palletising B2B customer orders and supporting production lines as needed.

* Supporting social media content creation, marketing campaigns, and trade events.

* Qualifications To excel in this role, you should possess the following: * A solid understanding of ecommerce platforms (preferred). * Knowledge of digital marketing, including SEO and content creation.

* Strong data analysis skills.

* Excellent communication and organisational abilities.

* High attention to detail and a commitment to maintaining high standards of work.

* Ability to work both independently and collaboratively in a team environment.

* A proactive and adaptable approach to learning and problem:solving.

* Physical capability to perform manual labour and handling tasks.

Day:to:Day Your typical day will involve: * Managing and fulfilling online orders, including picking, packing, and shipping.

* Responding to customer queries and resolving any issues promptly.

* Updating and optimising product listings to ensure accuracy and appeal.

* Monitoring website performance and analysing sales data to identify trends and opportunities.

* Collaborating with the marketing team to execute campaigns and enhance the customer journey.

* Supporting other departments as needed, including assisting with production and marketing activities.

Benefits We value our employees and offer the following benefits: Working Hours: Monday to Friday, Full Time, 40 hours per week * Location: Site:based * Salary: Circa A GBP 28,000 per annum * Statutory holiday entitlement (28 days inclusive of Bank Holidays). * Auto:enrolment pension scheme.

* Free on:site parking.

* Staff discounts, and service awards.

If you are a motivated individual with a passion for ecommerce and a desire to contribute to a growing business, we would love to hear from you.

Apply today to join the team and help them deliver exceptional products and service to its customers.