Showroom Manager

Build and develop a dynamic customer centric sales and customer service team. Provide sales and operations leadership to ensure sales growth targets and key operational metrics are met while maintaining compliance with companies' core value and policies. Effectively manage the sales team to accomplish monthly, quarterly and annual goals.

Responsibilities:

Employees:

Hire and manage sales team

Provide support, coaching and direction to ensure comprehensive understanding of Visual Comfort's approach to sales, customer service, and showroom operational procedures

Partner and foster a strong working relationship with Business Development Specialist(s)

Create and manage a proactive sales and business development approach to target and convert new prospective customers

Demonstrate and ensure customer service excellence to maximize customer retention

Utilize and analyze available sales and operations data to drive sales behaviors and priorities

Lead onboarding and continuous training for staff

Actively participate in local market networking events

Work with the Visual Comfort marketing team to identify and develop events in the local market

Actively support and participate in the sales process and customer interaction both inside and outside of the showroom

Showroom Operations:

Ensure compliance with all company and showroom policies and procedures

Maintain a clean and attractive showroom in accordance with our visual standards

In cooperation with the Visual Merchandising and Operations teams, assist with merchandising and managing the showroom inventory

Become proficient in and train staff on the company's point of sale and operating systems - oversee staff compliance with company procedures and operating processes

Maintain sales floor and all other showroom areas, including stock room, in an organized manner to enhance safety and efficiency

Coordinate with internal teams to drive successful showroom product resets, build outs, and installations

Coordinate activities to facilitate shipping and receiving in accordance with established procedures

Contract appropriate external resources (cleaning crew, maintenance) to support showroom operations - order and maintain office and cleaning supplies

Ensure showrooms are open and ready for business each day

Communication & Reporting:

Routinely communicate store status including sales, returns, aging, personnel and request assistance as needed

Prepare timely monthly reporting in accordance with company requirements

Ensure accurate showroom inventory, sales reports and bank records

Requirements:

3+ years retail or showroom management and sales experience, preferably in the luxury home furnishings, lighting or building materials industries

Experience in Interior design, custom home building products, luxury home furnishing and/or lighting industry required

College graduate required

Ability to lead and motivate others

Exceptional organizational and follow-up skills

Ability to work independently as well as be an effective team player

Ability to maintain a professional demeanor at all times

Ability to take the initiative to get the job done

Keen eye for design and creativity

Ability to prioritize and handle multiple tasks and changing priorities

Strong analytical and decision-making skills

Ability to enter data, navigate screens and retrieve data in point-of-sale system

Ability to handle confidential and sensitive information

Strong operations skills in a customer-service environment

Available to work a flexible schedule, including weekends

Ability to use tools, climb ladders, and safely lift up to 30 lbs.

We Provide:

Competitive compensation plan

Competitive Medical, Dental and Vision Benefits

Company provided Life Insurance and Short-Term Disability

401(k) Employer Match

Generous Vacation and Paid Time Off Programs

Closed on all major holidays

Team Member discounts on Visual Comfort Products

Compensation Range: $85,000 to $92,000 plus monthly bonus opportunity

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Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.