IT Service Desk

Job Title- IT Service Desk

Location- Columbus, OH

Pay- $21/hr W2

Duration- 6 months contract

We are seeking a highly motivated Service Desk Agent to join our 24/7 IT support team. The ideal candidate will be the first point of contact for internal users, providing top-tier technical support and customer service via phone, chat, and email. The agent will resolve software and hardware issues, ensure timely incident resolution, and help identify areas for process improvement and automation.

Key Responsibilities:

Provide exceptional phone-based support, triaging and resolving issues efficiently

Log and track all incidents using a call tracking system

Investigate, diagnose, and resolve hardware/software problems

Support enterprise-level systems with professionalism and urgency

Educate end-users and provide detailed, accurate documentation

Maintain high first call resolution rates and meet service KPIs

Qualifications:

2 5 years of technical support experience in a fast-paced environment

Strong communication and customer service skills

High school diploma or GED required

Proven ability to troubleshoot issues and provide timely solutions

Ability to work independently and under pressure

Flexibility to work variable shifts as needed