Order to Cash Credit & Collections Supervisor

How will you CONTRIBUTE and GROW?

The Credit & Collection Supervisor reports directly to the Order to Cash Sr Supervisor. The primary function and purpose of this position is the ongoing leadership, cost-effective operation and high performance of the Credit & Collection Team. This includes ensuring the efficient and effective processing of credit assessment and control and the development of team skills, the resources allocation to cover volumes and the compliance with Service Level Agreements set with the clients and the analysis of key performance indicators.

Job Responsibilities

Credit Management:

Supervise the customer credit assessment and management (receive and validate credit request, assess creditworthiness and credit Limit, order on credit hold management, etc.)

Validate the preparation and the execution of reports (scheduled report, ad-hoc report)

Build relationships with key credit information providers

Provide information to answer queries from management & external parties

Supervise Customers on Hold, ensure proper unhold process is followed in compliance with the delegation of authority

Collection Management:

Contribute and supervise the execution of collection processes (review accounts and apply collection policy, collect from customers, perform dunning, escalate unpaid amounts, agree settlement payment plan, refer to third party collection, review requests for Credit Notes, etc.)

Manage the relationship with the cash application team, to ensure information sharing is performed accurately

Manage the relationship with external collection agencies

Responsible for management reportings on collection outcome

Develop and monitor standards for service delivery

Provide information to answer queries from management & external parties

Team Management:

Manage resource allocation within the Team to ensure efficient/effective resource utilization

Spend time on team coaching, motivate staff and create a work environment that facilitates teamwork and open communication

Coordinate frequent follow up reviews with cross-functions of the company (Commercial, Logistics, Legal, etc.)

Continuous Improvement:

Works closely with members of the Finance team and the Accounts Receivable team as well as with the Commercial and Logistics teams at country level.

Find new ways to improve the efficiency of the process. Makes recommendations and participates in the decision-making process regarding process improvement.

Performance, Quality and Conformity:

Ensure accuracy and reliability of the deliverables

Ensure Service Level Agreement Compliance and report any dysfunction

Ensure integrity of the team production in accordance with AL best practices

Ensure corporate rules & principles are properly applied

Manage with O2C Sr Supervisor the key performance indicators, propose and follow-up on relevant action plans for the Team

Respects all Air Liquide safety policies, procedures and programs.

Participates in the promotion of Air Liquide's safety objectives. Knows and follows Air Liquide’s procedures.

Are you a MATCH?

Education

Bachelor degree required

Finance, Accounting, or Business Management degree preferred

Language Requirements

Portuguese advanced

Spanish mandatory

Knowledge and Skills

5+ years experience leading or managing a team required

5+ years experience with invoice flow management

Knowledge of credit and collection activities

Ability to manage a team

Knowledge of Google environment preferred

Oracle General Ledger knowledge preferred

Knowledge of HighRadius a plus

Experience in a multi-national company desirable

Experience in a shared service center desirable

Oral and written communication skills

Digital mindset for systems automation and connectivity

Continuous improvement mindset for process improvements

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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