AI Engineer

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns.

Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

We will consider flexible working arrangements for any of our roles and also offer work place accommodations to ensure you have what you need to effectively deliver in your role.

AI Engineer – AI & Innovation

Reports to: AI Lead

As an AI Engineer within the M&G Life AI & Innovation team, you will play a key role in designing, developing, and deploying AI solutions that support our digital transformation and business growth. Working closely with the AI Lead and the AI & Innovation Business Analyst, you will translate business requirements into robust technical solutions, champion responsible AI practices, and help deliver measurable business value. You will be part of a multi-disciplinary team driving innovation and continuous improvement across the organisation.

Key Responsibilities

AI Solution Delivery:

Take ownership of the end-to-end delivery of AI solutions, from opportunity identification and requirements gathering (in partnership with the Business Analyst) through design, development, testing, deployment, and ongoing monitoring

Collaborate with cross-functional teams (Marketing, IT, Sales, Distribution, Customer Service) to ensure solutions meet business needs and strategic objectives

Technical Excellence:

Apply best practices in AI development, including robust testing, version control, and responsible AI implementation

Ensure all solutions comply with data governance, privacy, and ethical standards, working with the Business Analyst and AI Lead to uphold regulatory requirements

Business Value Measurement:

Build solutions that drive efficiency, unlock insights, and create measurable business impact

Support the definition and tracking of key performance indicators (KPIs) and objectives and key results (OKRs) for AI projects, in collaboration with the Business Analyst

Change Management & Adoption:

Champion the adoption of new AI solutions across the business, supporting training and transition activities to maximise user engagement and business impact

Facilitate change management and ensure successful implementation in partnership with the Business Analyst

Continuous Improvement:

Contribute to a culture of experimentation, continuous improvement, and learning within the AI & Innovation team

Share knowledge and best practices across roles to foster team development

Production Support:

Monitor AI solutions in production, analyse performance, and investigate root causes of issues to ensure ongoing reliability and effectiveness

Required Skills & Competencies

Proven experience delivering AI and innovation projects in a business context

Strong technical background in Data Science, Machine Learning, and AI (including LLMs, agentic AI, and decision intelligence systems)

Proficiency in Python and experience with platforms such as Databricks, OpenAI, Github and Copilot Studio

Experience with MLOps, cloud deployment (AWS/Azure), and model evaluation/selection

Excellent communication skills, able to explain technical concepts to non-technical stakeholders

Strong problem-solving, analytical, and project management skills

Desirable Experience & Qualifications

Experience in Life or Financial Services.

Knowledge of Agile/Scrum methodologies and service design.

Familiarity with AI ethics, regulatory requirements, and responsible AI practices

Career Development

This role offers opportunities for progression within the AI & Innovation team or the wider Life business. You will work with cutting-edge AI technologies and help shape the future of the organisation.

Work Level: Experienced Colleague

Location: London or Stirling (Hybrid working)

Recruiter: Sarah Mathers

Closing Date: 4th November 2025

We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diverse communities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.

M&G is also proud to be a Disability Confident Leader, and we welcome applications from candidates with long-term health conditions, disabilities, or neuro-divergent conditions. Being a Disability Confident Leader means that candidates who meet the minimum criteria of a job, will be offered an interview if they 'opt in' to the scheme when applying.

If you need assistance or an alternative means of applying for a role due to a disability or additional need, please let us know by contacting us at:

R17670