Home Condition Surveying Planner

Salary: £27,574 per annum plus great benefits including Health Cash Plan saving you from £1140 per annum

Permanent, full time (37.5 hpw), hybrid working currently 2 days from our office at One Strawberry Lane, Newcastle Upon Tyne, and 3 days from home and on our estates as required

We can’t offer a CoS for this role

Home, a place where you belong

Join us in our fantastic role of Home Condition Surveying Planner and support us to deliver on our customer promise through providing high standards of repairs and a safe place to live for our customers. You’ll provide an efficient planning and administrative support service to our Home Condition team, including booking home condition surveys with our customers and managing our pipeline of surveys that will inform our planned maintenance programme of repairs.

If you fancy working alongside a brilliant team and to continue developing your own career as you grow with us, then read on…

What you’ll do

Planning and booking in home condition surveys with customers and coordinating our Surveyors’ diaries, managing our pipeline to ensure we meet our targets.

Ensuring our systems are updated accurately with stock condition survey results, ensuring we have up-to-date records on the condition of our housing stock including kitchens, bathrooms to roofs and garden walls.

Stepping in when required to carry our stock condition and EPC surveys at times of peak demand.

Building great relationships with our customers, listening to their feedback and working collaboratively with colleagues across Home Group as well as contractors.

Why join us

Step into a role where your skills shape better lives and stronger communities. You’ll have the tools, trust and training to do your best work and see the impact it makes. Be part of one of the UK’s top 10 Great Places to Work!

You have

Good understanding of Energy Performance Certificates and assessments alongside a working knowledge of the housing health and safety rating system (HHSRS).

Previous experience working in a planning role, coordinating work to achieve deadlines and KPI’s.

Strong statistical analysis skills, using Microsoft Excel to manage, manipulate and report on data.

An eye for detail, be a real self-starter and bring creative spark to drive improvements and think about how things can be done more efficiently.

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

We work Monday to Friday. The great news is that you’ll be able to shape your own diary.

This is a hybrid role, and you’ll work from our office at One Strawberry Lane, Newcastle Upon Tyne, from home and on our estates as required.

You must be able to use technology for updating records including Microsoft Excel, Outlook and other Microsoft products as well as completing online learning and collaborating with other colleagues.

You’ll need a Standard DBS check done and we pay for that.

What’s in it for you?

34 days leave, (this includes bank holidays and a “me day”). The option to buy 5 more each year

2 paid volunteering days each year

Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Instant pay access with Stream

800+ discounts on shops, holidays, days out, tech and more

Top 20 in the UK for Wellbeing

Career path with development and excellent training package.

We’ll pay for your Care Certificate if you don’t already have it

Work your way with flexibility to balance life and work

Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Home Condition Surveying Planner job description, find out about us and for help to apply. Roles can close early, so don’t wait. For reasonable adjustments email