Knowledge Administrator - Secondment

Salary £25,972 per annum

Secondment 9-month fixed term, full time (37.5 hpw)

Strawberry Lane, Newcastle upon Tyne

We can’t offer a CoS for this role

Home, a place where you belong

You’ll help us run a brilliant knowledge service for our Customer Service Centre. If you love writing clearly, sharing updates, and making digital tools work better for everyone, this could be your perfect next step. You’ll be the go-to person for keeping our Knowledge Tool accurate and easy to use. If you’re ready to switch from a role where your ideas aren’t heard to one where your voice shapes how we work, we’d love to hear from you.

What you’ll do

Keep our Knowledge Tool accurate, clear and easy to use

Track feedback and help improve how knowledge is shared

Support quality assurance and monitor usage and impact

Collate monthly newsletter to keep colleagues informed

Why join us

You’ll be part of a team that values clear communication and fresh ideas. We’ll support you to grow your digital skills and give you space to make a real impact. Be part of one of the UK’s top 10 Great Places to Work!

You have

Strong written communication skills and an eye for detail

Experience using Microsoft Teams and Office 365 apps

Confidence using SharePoint or similar platforms

Ability to manage and maintain digital content and tools

Enthusiasm for organising, planning and driving work forward

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

You’ll work Monday to Friday

Working core hours which will be discussed at interview

We typically work on a hybrid basis with 2 days per week in our Strawberry Lane office in Newcastle upo Tyne with the rest working from home.

Anchor days will be discussed at interview

What’s in it for you?

34 days leave, rising to 39 (this includes bank holidays and a “me day”).

2 paid volunteering days each year

Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more

Matching pension contribution (up to 7% and life insurance of 3x basic salary)

Instant pay access with Stream

800+ discounts on shops, holidays, days out, tech and more

Top 20 in the UK for Wellbeing

Career path with development and excellent training package.

We’ll pay for your Care Certificate if you don’t already have it

Work your way with flexibility to balance life and work

Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Knowledge Administrator Job Description, find out about us, for help to apply and our benefits. Roles can close early, so don’t wait. For reasonable adjustments email .