Customer Service Contact Center Associate I

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Customer Service Contact Center Associate I for our Columbus, Ohio location.

As a Kimball Midwest associate, you will experience why we have been recognized as one of the Top Workplaces in Columbus Thirteen years in a row! Our sales revenue growth is dynamic, increasing from $1 million in 1983 to over $500 million today. Throughout all our growth we have kept the family owned and operated culture alive. At Kimball Midwest, you are a name and not a number and we pride ourselves on our unique culture.

Responsibilities

Responsible for providing excellent customer service for sales reps, customer, and internal staff

Adhere to company scripts, policies and quality standards.

Ability to handle high call volume and multitask

Provide accurate information regarding products, services, policies and procedures.

Resolve customer issues efficiently and escalate complex cases to appropriate departments when necessary

Responsible for the order entry of phoned in orders (subject to company parameters) and special-order entry projects assigned by management

Performs monthly call tracking

Performs quarterly time tracking

Responds same day to all voicemails, emails, and Teams messages received within working hours

Qualifications

High school diploma or GED

Intermediate proficiency in Microsoft Office Applications (Outlook, AX, Excel, etc.)

The ability to communicate in a professional manner with management, sales representatives, customers, and co-workers in both written and verbal form

Previous call center, customer service experience is preferred

The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions

The ability to work fully in the office in Columbus, OH- this is not a remote or hybrid role

The successful completion of a ninety (90) day orientation period

Additional Information

This role is Monday- Friday with the hours of 10:30am-7:00pm.

This role is onsite.

We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays.

Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law.

We Participate in E-Verify. Participamos en E-Verify. Mon-Friday 10:30am-7:00pm

8 hours per day excluding breaks- 40 hours per week