Cashier

Job Purpose

Responsible to be the frontline customer service point for facilitating the flow and securing of cash from transactional exchanges with guests, satellite stations and other cash desk areas on the gaming floor (including caions and vault) and to assist with count processes as required, in line with internal professional standards and gaming regulations.

Key Performance Areas

Prepared Work Area

Check work area and ensure all equipment is functioning and ready for service

Check cleanliness of own section or station

Communicate and follow-up on the correction of any equipment faults or defects

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Customer Engagement

Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times

Interact with guests and provide professional service standards and relevant solutions

Identifies customers and understand their preferences

Educate customers on business unit facilities, products and current promotions

Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Count Administration

Clear gaming areas on days that count will be performed

Conduct count for the day

Capture of data into the system

Report on any suspicious transactions

File documentation

Cash Desk Transactions

Handle all player transaction requirements with regards the exchange of cash, chips, vouchers and smart cards and paying out ‘winnings’

Reconciliations (treasury, automated cashier machine, chip) are completed daily

Calculate and execute pay-outs

Accurately conduct financial transactions on the gaming systems

Identifies and escalates suspicious transactions and possible fraudulent activity

Conduct cash-ups and reconcile float at the end of service

Substantiate and report on any float variances

Secure and transport float as required

Guest information and copies of trading and transactional documentation is accurately recorded in the system

Supporting documents have been generated for auditing purposes

Delivered Hospitality Cash-up Support

Issue floats and change to hospitality personnel at the start of the shift

Conduct cash-ups and reconcile float at the end of service including cash, credit card slips and power loyalty device slips (MVG Leisure Points)

Check cash and credit received against Z readings

Collate all cash received

Waiter/Barmen information and copies of trading and transactional documentation is accurately recorded in the system

Supporting documents have been generated for auditing purposes

Report on any suspicious / fraudulent notes

Complete administration and file supporting documentation for auditing purposes

Substantiate and report on any variances or discrepancies

Secure and bank cash into vault cashier for final banking processes